About MentorMeCareers

MentorMeCareers is a career-focused professional education company offering training in Financial Modeling, Investment Banking, CFA, AML/KYC and other finance and professional-skilling domains.

We are now strengthening our management team as we prepare for the next phase of growth and geographic expansion.

We are looking for a Senior Manager – Business Operations who can work closely with the CEO, take increasing ownership of day-to-day business performance, and develop into a senior operating leadership role as the company grows.

The Role

This is not a conventional administration or back-office operations position.

You will work directly with the CEO across admissions, sales performance, centre operations, student operations, team productivity, MIS and business growth.

Your primary responsibility will be to ensure that plans are translated into execution and that teams consistently deliver against measurable business targets.

For a high-performing candidate, this role provides a potential progression toward Head of Operations / Business Head and ultimately senior operating leadership.

Key ResponsibilitiesBusiness Performance

Track and drive the company’s key operating metrics, including:

Admissions
Revenue and collections
Lead conversion
Counselor productivity
Marketing-to-admission performance
Student operations
Placement coordination
Operating costs

Prepare weekly and monthly business reviews for the CEO and identify areas requiring intervention.

Admissions & Sales Operations

Work closely with the admissions team to improve:

Lead response time
Follow-up discipline
Counselor productivity
Call activity
Lead pipeline management
Conversion rates
Revenue forecasting

Use CRM data to identify missed opportunities, process failures and individual/team performance issues.

Team Management

Coordinate with counselors, administration, faculty, placements and other functions to ensure that business priorities are executed.

Establish clear ownership, deadlines and accountability.

Follow up aggressively on agreed actions and escalate unresolved issues when required.

Process & CRM Management

Ensure business processes are followed consistently through the company’s CRM and operating systems.

Identify opportunities to improve:

Lead allocation
Follow-up processes
Sales workflows
Reporting
Student onboarding
Batch operations
Collections
Placement coordination

The candidate should be comfortable using data and technology to manage operations.

Management Information System

Build and maintain management dashboards covering:

Leads → Calls → Conversations → Follow-ups → Admissions → Revenue

Prepare concise daily/weekly reports highlighting:

Performance against target
Exceptions
Bottlenecks
Underperformance
Required management actions

We are looking for someone who can interpret numbers rather than simply prepare reports.

Centre Operations

Ensure smooth day-to-day functioning of the Pune business, including coordination between admissions, academics, administration and placements.

Resolve operating issues before they require CEO involvement.

Expansion Support

Work directly with the CEO on future geographic expansion.

Responsibilities may include:

Market research
Location evaluation
Competitor analysis
Hiring
Vendor coordination
Centre setup
Launch planning
Budget tracking
Initial operating management

As the company expands, strong performers may receive responsibility for independently managing new centres or business units.

Ideal Candidate

We would particularly value candidates with experience in:

Education / EdTech
Test preparation
Professional training
Vocational education
High-touch B2C services

Experience in roles such as:

Centre Manager / Centre Head / Branch Manager / Cluster Manager / Sales Operations Manager / Business Operations Manager / Regional Operations Manager

would be particularly relevant.

Experience & Skills

6–10 years of experience, preferably including:

Managing teams
Sales/admissions operations
Target-driven environments
CRM usage
MIS and business analytics
Revenue responsibility
Centre or branch operations
Performance management

Candidates who have managed a centre/branch as a mini-P&L will have an advantage.

What We Are Looking For

The successful candidate should be:

Commercially minded — understands that operations ultimately need to produce business results.

Data-driven — comfortable analysing performance rather than relying on opinions.

Execution-focused — follows through until tasks are completed.

Strong with people — capable of managing performance and having difficult conversations.

Process-oriented — able to turn recurring activities into systems.

Entrepreneurial — comfortable working in a growing company where processes continue to evolve.

Ambitious — wants to grow into substantially greater responsibility rather than remain in a narrow operational role.

What This Role Is NOT

This is not primarily:

Office administration
Facility management
HR
Academic coordination
Reporting/MIS
Executive assistant work

These activities may occasionally form part of the role, but the primary objective is business performance and execution.

First 90 Days

The successful candidate will be expected to:

Understand the complete MentorMeCareers business process.
Take ownership of the daily operating review.
Build visibility over admissions, sales and operational KPIs.
Identify recurring execution failures.
Improve accountability across teams.
Reduce routine operational escalations reaching the CEO.

Growth Opportunity

This position is being created as part of MentorMeCareers’ next stage of growth.

A high-performing individual will have the opportunity to progress through:

Senior Manager – Business Operations → Head of Operations / Business Head → Senior Operating Leadership

Career progression will depend on demonstrated ability to take ownership of increasingly larger teams, revenue targets and business units.

We are looking for someone who eventually wants to run a business, not simply manage a department.

MENTOR ME CAREERS

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