About MentorMeCareersMentorMeCareers is a career-focused professional education company offering training in Financial Modeling, Investment Banking, CFA, AML/KYC and other finance and professional-skilling domains.
We are now strengthening our management team as we prepare for the next phase of growth and geographic expansion.
We are looking for a Senior Manager – Business Operations who can work closely with the CEO, take increasing ownership of day-to-day business performance, and develop into a senior operating leadership role as the company grows.
The RoleThis is not a conventional administration or back-office operations position.
You will work directly with the CEO across admissions, sales performance, centre operations, student operations, team productivity, MIS and business growth.
Your primary responsibility will be to ensure that plans are translated into execution and that teams consistently deliver against measurable business targets.
For a high-performing candidate, this role provides a potential progression toward Head of Operations / Business Head and ultimately senior operating leadership.
Key ResponsibilitiesBusiness PerformanceTrack and drive the company’s key operating metrics, including:
- Admissions
- Revenue and collections
- Lead conversion
- Counselor productivity
- Marketing-to-admission performance
- Student operations
- Placement coordination
- Operating costs
Prepare weekly and monthly business reviews for the CEO and identify areas requiring intervention.
Admissions & Sales OperationsWork closely with the admissions team to improve:
- Lead response time
- Follow-up discipline
- Counselor productivity
- Call activity
- Lead pipeline management
- Conversion rates
- Revenue forecasting
Use CRM data to identify missed opportunities, process failures and individual/team performance issues.
Team ManagementCoordinate with counselors, administration, faculty, placements and other functions to ensure that business priorities are executed.
Establish clear ownership, deadlines and accountability.
Follow up aggressively on agreed actions and escalate unresolved issues when required.
Process & CRM ManagementEnsure business processes are followed consistently through the company’s CRM and operating systems.
Identify opportunities to improve:
- Lead allocation
- Follow-up processes
- Sales workflows
- Reporting
- Student onboarding
- Batch operations
- Collections
- Placement coordination
The candidate should be comfortable using data and technology to manage operations.
Management Information SystemBuild and maintain management dashboards covering:
Leads → Calls → Conversations → Follow-ups → Admissions → Revenue
Prepare concise daily/weekly reports highlighting:
- Performance against target
- Exceptions
- Bottlenecks
- Underperformance
- Required management actions
We are looking for someone who can interpret numbers rather than simply prepare reports.
Centre OperationsEnsure smooth day-to-day functioning of the Pune business, including coordination between admissions, academics, administration and placements.
Resolve operating issues before they require CEO involvement.
Expansion SupportWork directly with the CEO on future geographic expansion.
Responsibilities may include:
- Market research
- Location evaluation
- Competitor analysis
- Hiring
- Vendor coordination
- Centre setup
- Launch planning
- Budget tracking
- Initial operating management
As the company expands, strong performers may receive responsibility for independently managing new centres or business units.
Ideal CandidateWe would particularly value candidates with experience in:
- Education / EdTech
- Test preparation
- Professional training
- Vocational education
- High-touch B2C services
Experience in roles such as:
Centre Manager / Centre Head / Branch Manager / Cluster Manager / Sales Operations Manager / Business Operations Manager / Regional Operations Manager
would be particularly relevant.
Experience & Skills6–10 years of experience, preferably including:
- Managing teams
- Sales/admissions operations
- Target-driven environments
- CRM usage
- MIS and business analytics
- Revenue responsibility
- Centre or branch operations
- Performance management
Candidates who have managed a centre/branch as a mini-P&L will have an advantage.
What We Are Looking ForThe successful candidate should be:
Commercially minded — understands that operations ultimately need to produce business results.
Data-driven — comfortable analysing performance rather than relying on opinions.
Execution-focused — follows through until tasks are completed.
Strong with people — capable of managing performance and having difficult conversations.
Process-oriented — able to turn recurring activities into systems.
Entrepreneurial — comfortable working in a growing company where processes continue to evolve.
Ambitious — wants to grow into substantially greater responsibility rather than remain in a narrow operational role.
What This Role Is NOTThis is not primarily:
- Office administration
- Facility management
- HR
- Academic coordination
- Reporting/MIS
- Executive assistant work
These activities may occasionally form part of the role, but the primary objective is business performance and execution.
First 90 DaysThe successful candidate will be expected to:
- Understand the complete MentorMeCareers business process.
- Take ownership of the daily operating review.
- Build visibility over admissions, sales and operational KPIs.
- Identify recurring execution failures.
- Improve accountability across teams.
- Reduce routine operational escalations reaching the CEO.
Growth OpportunityThis position is being created as part of MentorMeCareers’ next stage of growth.
A high-performing individual will have the opportunity to progress through:
Senior Manager – Business Operations
→ Head of Operations / Business Head
→ Senior Operating Leadership
Career progression will depend on demonstrated ability to take ownership of increasingly larger teams, revenue targets and business units.
- We are looking for someone who eventually wants to run a business, not simply manage a department.
