Operations Manager – smart After Sales

About Us

At Mercedes-Benz Cars, we’re passionate about what we do. Whether we’re exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do.

In 2019 smart Automobile Co. was formed as a 50-50 joint venture between Geely Automotive Group Co. Ltd. and Mercedes-Benz AG. Within the UK Mercedes-Benz holds the After-Sales contract and this role is the key interface between the Authorised Repairer network and Mercedes-Benz UK whilst also managing the business relationship with key stakeholders within ONETEAM in Region Europe and smart UK Automotive Ltd. smart UK Automotive Ltd. hold the contract and responsibility for new car sales. The first model from the joint venture is the smart #1, which launches in the UK in August 2023.

How You’ll Play Your Part

We’re looking for someone passionate and driven, who understands the importance of leading and driving the profile of Mercedes-Benz and smart to support our business strategy. You’ll thrive working in a fast-paced environment providing After Sales management and support to the Authorised Repairers in alignment with the overall smart Customer Services strategy. You’ll also be fully responsible for the development from an operational viewpoint of the After Sales Business through managing the Authorised Repairer relationship and driving their performance against core After Sales KPIs.

To be successful in this role it’s important to be comfortable working in an environment with a variety of stakeholders as you’ll provide assisting in integrating smart After Sales in the UK market. You’ll be able to apply an analytical mind-set and strong problem solving skills to support to support the integration of smart After Sales across the existing Mercedes-Benz network (selected sites) by coordinating Authorised Repairer activities. This will include After Sales processes, Authorised Repairer standards, training plans, support the availability of training locations and follow up on mandatory training.

We’re passionate about creating an outstanding experience for our customers and internal stakeholders, and your contribution will be key. You’ll be a dynamic, engaging team member with a passion for customer orientation. Developing a strategic partnership with the business, you’ll have the opportunity to interact, influence and negotiate with all levels of management. You’ll also provide and evolve business reporting using existing reporting templates to the central ONE-Team, for the smart After-Sales business on MOC and retail level.

What’s In It For You

As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach – achieving a great balance between remote and office working.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.

Who We Are

Through the doors of Mercedes-Benz Cars, you’ll find a passionate team working to drive creative solutions, who think and act luxury brand in everything that we do. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity.

We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.

What’s next?

Once you click apply, we’ll take you through to the Mercedes-Benz Group careers portal – this is our parent company site, so don’t worry, you’re in safe hands. Here, you’ll find a short application form to complete.

Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.

Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information.

Group

Mercedes-Benz Group AG

Organization

Mercedes-Benz UK Limited

Mercedes-Benz in the UK

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Operations Manager - smart After Sales