Mercian Labels is a world-class, independently owned multi-award winning full-service label manufacturing business with strong brand recognition for excellence. We are passionate about delivering ‘Speed & Service’ to our customers.

Growing nationwide in a variety of segments including food, beverage, chemicals, variable data, tamper evidence, smart indicators, expanded content labelling and more, we operate from a flagship factory in Staffordshire with a team of 50. We are a people-based business with high standards, passionate about increasing our ‘value added’ to customers. We also operate a second manufacturing site in Measham, Leicestershire, where Secura Labels manufactures plain and simple labels, largely for the Logistics and Warehousing sectors, with a diverse range of customers.

Below are just some of our benefits on offer:

Competitive base salary (from £40k p.a.)
Company-wide profit related bonus scheme (paid 6-monthly)
Modern, professional working environment
Employee Assistance Programme - including 24/7 GP helpline for you & your family
Contributory Company Pension scheme
Occupational Sick Pay
Complimentary car cleaning vouchers
Valuable training and professional development
28 days holiday (inc Bank Holidays) with additional long service holiday awards
Convenient location with free, secure car parking
Cycle to Work Scheme
Group Life Assurance
Free snacks
Free flu jabs

The role of the Sales Operations Manager is to manage the efficiency and effectiveness of the internal sales and customer service operation at both sites to maximise sales and profitability.

Key Responsibilities:

To drive the achievement of the Group’s Annual Sales Budget, month by month, for the key performance lines of Invoiced Sales Revenue and Value Added ratio.
To manage the daily operational activities and performance of the internal sales, administration and customer service functions to maximise sales potential and maintain efficiency throughout.
To manage and develop efficient and accurate Order Processing and Customer Service functions that maximise customer satisfaction and minimises customer complaints
To ensure all reporting is effective, productive and timely in order to monitor sales input, invoicing and margins.
To maintain a visible pipeline of clients sufficient to meet the sales targets at all times and ensure that any potential risks and remedial plans are reported in order to recover or address the risks. Encourage the team to actively develop existing accounts, seek and capitalise upon opportunities to up-sell and cross-sell across the product portfolio.
To work in partnership with external Business Development Managers and internal Account Manager
To recruit, retain, motivate and drive an internal sales operation that performs to its highest potential.
To train and coach the team, ensuring the highest standards of sales support, administration and customer service are maintained at all times.
To uphold and maintain the company culture and values throughout the internal sales operation.

Skills and desired attributes:

Experience of operational sales management within a fast-paced manufacturing environment (ideally labels/ print/ FMCG).
Able to bring genuine gravitas and leadership skills to the role - managing a team of 12 varying roles within the sales, customer service and artwork functions - across two sites.
Passionate and caring
Motivation, discipline, drive - firm but fair
Day to Day working knowledge of HR
Very strong people skills
Excellent IT skills
Customer services excellence
Analysis of KPIs and trends
Company culture, values, teamwork, liaison
Mediation, negotiation, resolution
Commercially astute, business acumen required for meaningful contribution to the greater management team

If you feel you have what it takes to fulfill this role and have the genuine desire and drive to contribute to, and be a part of, the ongoing growth & development of the company, please send us a covering letter with your CV; stating your current salary and / or salary expectations as well as a short paragraph explaining how you feel you could work within, and demonstrate our company values of quality, commitment, teamwork and honesty.

NO AGENCIES PLEASE

Mercian Labels

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