BUSINESS OPERATIONS MANAGER

Naples, FL / Full-Time

A curated collection of high-end, bespoke service companies based in Naples—spanning real estate, insurance, title and escrow, concierge, and contracting services—is seeking a Business Operations Manager to oversee and manage the day-to-day operations of the office.

This is a key operational leadership role for a growing, multi-faceted business serving high-net-worth clientele.

Supporting a team of 10+ staff, this role is responsible for bringing structure, consistency, and accountability across all areas of the business. The Business Operations Manager will work closely with leadership and HR to ensure clear communication, effective execution, and operational continuity in a fast-paced environment with evolving priorities.

Responsibilities

Oversee daily office operations, ensuring tasks and priorities are executed efficiently and accurately
Serve as the central point of coordination between leadership, HR, and team members
Translate direction into clear, actionable tasks and ensure consistent follow-through across the team
Utilize software to monitor team activity and workloads, ensuring visibility and support where needed
Establish, document, and maintain standard operating procedures (SOPs)
Lead onboarding and training efforts in partnership with HR
Provide cross-functional support by learning all core roles within the office
Delegate tasks effectively while maintaining accountability
Handle escalated client or operational issues
Identify inefficiencies and lead operational improvements

Qualifications

Bachelor’s degree in Business Management or a related field, or 7+ years of experience in operations, office management, or business operations
Real estate or similar client-facing industry experience preferred
Strong organizational and problem-solving skills
Exceptional attention to detail and follow-through
Confident communicator with ability to set boundaries and maintain accountability
Experience building systems, workflows, and processes
Comfortable working in a fast-paced environment with shifting priorities
Strong interpersonal awareness

Why This Role Matters

This is a key operational role focused on bringing structure, consistency, and alignment to a multi-faceted business with several interconnected service lines. The Business Operations Manager will serve as the central point of coordination, ensuring that priorities are executed, processes are followed, and the team operates with clarity and accountability.

The right candidate will act as a true operational partner to leadership, helping manage day-to-day execution while ensuring the business runs efficiently and cohesively. This role is designed to support continued growth by allowing leadership to remain focused on sales and client relationships, while maintaining strong internal operations and a high standard of performance across the team.

Benefits:

401(k)
Health insurance
Paid time off (PTO)

Compensation: $85,000-$95,000

Michael G. Lawler P.A.

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