BUSINESS OPERATIONS MANAGER
Naples, FL / Full-Time
A curated collection of high-end, bespoke service companies based in Naples—spanning real estate, insurance, title and escrow, concierge, and contracting services—is seeking a Business Operations Manager to oversee and manage the day-to-day operations of the office.
This is a key operational leadership role for a growing, multi-faceted business serving high-net-worth clientele.
Supporting a team of 10+ staff, this role is responsible for bringing structure, consistency, and accountability across all areas of the business. The Business Operations Manager will work closely with leadership and HR to ensure clear communication, effective execution, and operational continuity in a fast-paced environment with evolving priorities.
Responsibilities
- Oversee daily office operations, ensuring tasks and priorities are executed efficiently and accurately
- Serve as the central point of coordination between leadership, HR, and team members
- Translate direction into clear, actionable tasks and ensure consistent follow-through across the team
- Utilize software to monitor team activity and workloads, ensuring visibility and support where needed
- Establish, document, and maintain standard operating procedures (SOPs)
- Lead onboarding and training efforts in partnership with HR
- Provide cross-functional support by learning all core roles within the office
- Delegate tasks effectively while maintaining accountability
- Handle escalated client or operational issues
- Identify inefficiencies and lead operational improvements
Qualifications
- Bachelor’s degree in Business Management or a related field, or 7+ years of experience in operations, office management, or business operations
- Real estate or similar client-facing industry experience preferred
- Strong organizational and problem-solving skills
- Exceptional attention to detail and follow-through
- Confident communicator with ability to set boundaries and maintain accountability
- Experience building systems, workflows, and processes
- Comfortable working in a fast-paced environment with shifting priorities
- Strong interpersonal awareness
Why This Role Matters
This is a key operational role focused on bringing structure, consistency, and alignment to a multi-faceted business with several interconnected service lines. The Business Operations Manager will serve as the central point of coordination, ensuring that priorities are executed, processes are followed, and the team operates with clarity and accountability.
The right candidate will act as a true operational partner to leadership, helping manage day-to-day execution while ensuring the business runs efficiently and cohesively. This role is designed to support continued growth by allowing leadership to remain focused on sales and client relationships, while maintaining strong internal operations and a high standard of performance across the team.
Benefits:
- 401(k)
- Health insurance
- Paid time off (PTO)
Compensation: $85,000-$95,000
