The Opportunity

Michelin Connected Fleet, is seeking a dynamic and driven Sales Operations Manager to join our team. In this position, you’ll be responsible for developing, driving and implementing sales operations initiatives for the North American market. In this role you’ll drive the efficiency and effectiveness of the company’s sales efforts in a collaborative matrixed environment to help consistently overachieve on the businesses top line revenue goals and support business strategies and objectives.

What You’ll Do

In accordance with company strategy and business plan, establish individual and team sales targets.
Provide accurate, real-time reporting including visibility of individual and team performance (current performance compared to expected results).
Help sales leaders and representatives make data-driven decisions to drive revenue.
Gauge the effectiveness of campaigns and initiatives.
Manage the sales forecasting process.
Oversee the sales commission program.
Own the end-to-end process of tracking the sales process and conversion rates throughout the sales funnel.
Manage internal sales tools and processes for increased user adoption in coordination with sales training.
Identify gaps and opportunities to improve and optimize tools, processes and methods, and share best practices.
Provide regular reporting of pipeline and forecast to internal stakeholders and executive leadership team.
Provide input for the business plan annually.
Long-term planning to create initiatives that further the company’s overall goal.
Measure the productivity and impact of plan performance and sales activities, report out routinely on performance vs. targets to management with actionable insights to improve performance and sales behaviors.
Analyze sales data and trends to identify opportunities or potential issues that require resolution.
In coordination with the CRM team, drive and manage CRM initiatives and priorities for maximum effectiveness across teams.
Develop formal plan documentation and process.
Establish and manage communication workflow for the sales teams.
Serve as a point of contact for all sales personnel and facilitate cross-departmental communication
Manage daily customer standup meetings and the appropriate related documentation to ensure customer satisfaction
Manage recurring sales team meetings.
Represent sales and customer needs and requirements on cross-functional teams and projects.
Responsible for intake of sales requests into the program management project portfolio.
Support and drive consistent deployment of plans and company initiatives in a timely manner.
Build peer support and strong internal-company relationships with other key executive team members.
Perform other duties as assigned

The Ideal Candidate

Bachelor’s degree
5+ years of work experience
Experience working with senior and executive leadership
Advanced analysis skills: expertise working with large and unstructured data sets and building complex models. Deep understanding of Excel or equivalent analytical tools is a requirement,
Significant experience with Salesforce, specifically Salesforce reporting
Ability to navigate through and communicate complex ideas effectively - verbally, in writing, and presentations
Advanced decision-making skills, including ability to be proactive and adapt quickly
Ability to thrive in an action-oriented, fast paced, cross regional, diverse, and dynamic work environment • Bachelor's degree from a 4-year institution
Must reside in Atlanta area

Benefits & Perks

As a Michelin Group Company, our “ICARE” corporate culture model defines the company values that guide how we work with each other and with our external customers & partners. Here are some of the other great reasons why our employees say they love to work here…

Competitive Health/Dental/Vision insurance with substantial company contribution
Company-Paid Life insurance policy  401K Benefits with company matching and immediate full vesting/no waiting period
Healthcare benefits with costs 65% lower than the national U.S. average
HSA/FSA Healthcare account options with company contributions of $500/$1000
Short & Long Term Disability insurance  Parental Leave: Additional 3 weeks covered at 100% in addition to standard STD
Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance
Career development programs: Free LinkedIn Learning platform license for all employees and access to Michelin’s global online learning/training center
Gym reimbursement program and half-price Weight Watchers discount program
Michelin Tire Rebate Program up to $750/year
Flex Hours and Telecommuting/Remote Work for many departments/positions
Magellan Employee Assistance Program (EAO) – provides free counseling/assistance

MICHELIN Connected Fleet

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Sales Operations Manager