Role Overview

The Commercial Operations Specialist is responsible for supporting the day-to-day operations of the Australia business, ensuring smooth execution across customer service, order management, business planning, distributor coordination, sales administration, and finance support.

This role serves as a key liaison between customers, distributors, sales teams, logistics providers, and regional headquarters, helping to drive operational excellence while supporting business growth and customer satisfaction. The successful candidate will be detail-oriented, customer-focused, highly organized, and capable of managing multiple priorities in a dynamic commercial environment.

Key Responsibilities

Customer Service & Order Management

Process customer orders and monitor order fulfillment from receipt to delivery.
Serve as the primary point of contact for customer inquiries regarding orders, deliveries, and operational support.
Coordinate with distributors, logistics providers, and internal stakeholders to ensure timely execution of customer requirements.
Support complaint handling and customer issue resolution to ensure a positive customer experience.

Commercial Operations & Planning

Support business planning activities, including sales forecasting, demand planning, inventory monitoring, and operational coordination.
Work closely with Sales, Supply Chain, and regional teams to ensure alignment between customer demand, inventory availability, and business priorities.
Assist in preparing business reports, operational reviews, sales analysis, and performance dashboards.
Monitor operational performance and identify opportunities for process improvement and efficiency enhancement.
Identify potential operational risks and proactively support contingency planning to ensure business continuity.

Distributor & Commercial Support

Support distributor management activities and maintain effective communication with channel partners.
Coordinate commercial documentation, contracts, quotations, and business records.
Assist the sales team with reporting, forecasting, and business administration activities.
Support tender submissions and commercial projects as required.

Finance & Administration Support

Assist with invoice tracking, purchase order coordination, and payment follow-up activities.
Support finance processes including accounts receivable follow-up, customer account reconciliation, and documentation management.
Coordinate records and supporting documentation for audits, compliance reviews, and internal reporting.
Support budget tracking and business expense administration.

Cross-Functional Coordination

Work closely with Sales, Finance, Supply Chain, Customer Service, and regional headquarters teams to ensure efficient operations.
Support the implementation of operational processes, systems, and continuous improvement initiatives.
Ensure compliance with company policies, business procedures, and quality standards.
Participate in business projects and operational initiatives to support organizational growth.

Qualifications

Bachelor's Degree in Business Administration, Finance, Supply Chain, Operations Management, or a related discipline.
Minimum 5 years of experience in customer service, sales operations, commercial operations, business support, or related functions.
Experience within the medical device, healthcare, pharmaceutical, or other regulated industries is preferred.
Strong experience in customer service, order management, sales administration, and operational coordination.
Exposure to finance activities such as invoicing, payment follow-up, accounts receivable, or budget tracking is advantageous.
Experience supporting business planning, forecasting, inventory coordination, or operational planning is preferred.
Proficiency in Microsoft Office applications, particularly Excel.
Experience using ERP systems (SAP, Oracle, Dynamics, NetSuite, or equivalent) is preferred.

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