Company Description

Modern World Business Solutions is a white-label payments fintech. We are an exciting, fast-paced growing business that continues to disrupt the payments industry with new technologies. We go to market via a direct sales team as well as our well-established partner channel with the growth trajectory continuing for the foreseeable future.

Role Description

This is a full-time hybrid role as a Sales Operations Specialist at Modern World Business Solutions. As a Sales Operations Specialist, you will be responsible for day-to-day tasks such as analyzing sales data, communicating with customers, providing exceptional customer service, and supporting the sales team. This role is primarily located in Abbots Ripton with the flexibility to work remotely.

Responsibilities

Position yourself as a trusted advisor and provide value-added forward-looking insights (month, quarter, year)
Understand and be able to articulate the customer journey from lead to Live Customer
Instil good pipeline hygiene and feedback on operational changes where needed
Drive improvements to the CRM system
Embed yourself in the business and build relationships with the wider network (Operations Finance, On-boarding, Technology)
Champion and support the rollout of sales tools and empower leaders to self-serve
Works with leaders to create CRM reports, dynamic dashboards, and metrics for the management team to increase visibility and accountability into sales performance and operations
Take ownership of recurring processes, automating wherever possible
Administer the CRM system as well as other proprietary systems
Constantly looking for improvements to existing processes

Qualifications

Analytical Skills, Sales Operations
Strong Communication and Customer Service skills
Excellent with MS Excel
Experience in Sales
Experience with CRM systems
Excellent problem-solving abilities
Attention to detail and ability to work with data
Knowledge of merchant services is a plus

Modern World Business Solutions

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Sales Operations Specialist