Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack's Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify their impact.

Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.

We're looking for a detail-oriented and self motivated Deal Desk Associate to join our team and support our revenue generating teams in efficiently moving their deals through the process from quote to close. As our first Deal Desk Associate, your mission will be to manage the sales order process, pricing and deal structuring for our organization. You will work closely with the sales, customer success, finance, legal and operations teams to ensure that deals are accurately structured and executed in a timely manner. You should be excited about the opportunity to join a growing team and help mold the Deal Desk function. You'll be a great fit for this role if process, financial acumen and teaching come naturally to you.

What you'll do:

Act as a point of contact for sales and customer success teams regarding deal structuring and pricing
Review sales orders to ensure accuracy and compliance with company policies, as well as all legal and regulatory requirements
Develop and maintain relationships with key stakeholders including sales, customer success, finance, legal and operations teams
Provide guidance and recommendations on deal structuring

How success will be measured in this role:

Reduced errors on contract creation
Streamlined approval processes clearly outlined and supported by internal partners
KPI and SLA development and adherence within Deal Desk

If the details below describe you, you could be a great fit for this role:

At least 3 years professional experience, with 2-3 years of experience in sales operations, revenue operations, or on a deal desk
Background in SaaS or at a company with a recurring subscription model (B2B preferred)
Proficiency in CRM Software (Salesforce preferred), CPQ or contracting systems (Revops.io preferred), and comfort with tools including Microsoft Office, Slack, and Asana
Comfort with concept of deal approvals and redlines
Attention to detail - you are able to maintain a high level of ownership and accuracy
Excellent communication skills - you can effectively explain complex concepts across all departments and levels
Process-driven - you value process in your problem solving and can inspire others to adopt and internalize new and existing guidelines
Prioritization skills - you thrive while managing changing priorities
Self starter - you understand how the work fits into the big picture

Interview Overview

Below you'll find an outline of the interview plan for our Deal Desk Associate role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min interview with a member of our Talent Team
- A 1 hour zoom interview with the hiring manager
- Take-home assignment (30 mins max)
- A final interview with several team members

Salary

In the US, the base salary for this role is between $61,000 and $79,000, depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever. We're a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!

Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.

Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, and disability insurance for employees and their families. We offer two plans with 100% premium coverage for individuals and 85% premium coverage for dependents, as well as a range of other plans. Our team also has access to OneMedical, 24/7 Virtual Care, an Employee Assistance Program, as well as FSA and HSA options. Team members have access to a quarterly wellness stipend and a free Headspace subscription.

PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, plus paid sick/mental health days, summer Fridays, and 13 paid holidays. In order to combat Zoom fatigue and allow for deep work without interruption, we have implemented "No Internal Meeting Fridays" year round. We also provide up to 16 weeks of fully paid parental leave.

Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O'Reilly, as well as 2 additional days of PTO to dedicate to learning and development.

Culture of Inclusion. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.

Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.

These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.

If you're excited about an opportunity at Muck Rack but your experience doesn't align perfectly with the requirements of the role outlined here, please don't let it stop you from applying. We're committed to building a diverse and inclusive workplace, and we want to hear from you. You may be a great fit for this role or another position on our team. We deliberately encourage individuals from all backgrounds, including race, gender identity, sexual orientation, and disability status to apply for positions. We are an equal opportunity employer and we're committed to a fair and consistent interview process and candidate experience.

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