Build your Career with an Industry Leader

Multi-Color Corporation and Fort Dearborn have merged and are now the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that is committed to excellence and industry leadership for over 110 years.

The Manager of Sales Operations (MSO) manages support functions essential to sales force productivity. These include CRM management and administration, budget setting and management, sales compensation administration, sales reporting, expense management, contract administration and financial analysis.

Responsibilities:

CRM Management and Administration

Manage all processes that impact / relate to Salesforce.com including custom workflows, new releases, enhancements, and functionalities
Proactively seek out and identify needed system changes overseeing the “Change Management” Committee if appropriate
Maintain and/or design security and integrity including user roles, licenses, profiles, and hierarchies
Monitor application storage usage and archive data as needed
Provide sales and financial data to company executives
Create and continuing enhance training and adoption of system
Create, document, and maintain company processes, workflows including development of ongoing guides and capturing field maps
Manage data quality, data migration, and CRM system maintenance to improve overall quality and help Leads/Opportunities identification
Assist with migration from older systems/processes into Salesforce.com
Manage the sales reporting process which includes providing revenue & margin data reports at the company, sales group, sales rep and customer levels.
Manage all price increases/decreases in conjunction with the customer analytics group

Financial Analysis

Manage the sales reporting process which includes providing revenue & margin data reports at the company, sales group, sales rep and customer levels.
Provide sales and profit analysis on all large customer opportunities
Analyze existing business to identify:
- Opportunities for profit growth (e.g. alternative pricing strategies, production planning, etc.)
- Potential financial exposure related to inventory, AR’s, rebates, etc.
- Large gaps between original pricing assumptions and actual job activity
- Negative trends related to order size, order frequency, item activity, etc.
- Recovery of up front financial concessions in exchange for long term business
Manage all price increases/decreases in conjunction with the customer analytics group

Sales Administration

Manage the company sales compensation program
Manage all ongoing requirements of sales compensation such as:
- Overall system design and ongoing updates
- Reports – e.g. commission reports, management reports, proformas, etc.
- Assist FDC Finance group in executing draws and commission payments
- Analyzing and facilitating any manual adjustments
Manage sales budget setting process and related reporting
Establish and manage the monthly sales forecasting process
Monitor and update monthly rebate accruals as needed
Monitor and update Sales Policy and Procedures

Qualifications:

Ability to work from Elk Grove Village, IL (Chicago area) or Batavia, OH (Cincinnati area)
3 to 5 years of Salesforce administration experience
In‐depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s‐controls) and/or integration with external systems
Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
Previous re‐engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
com Administrator certification is required
Detail oriented and self‐starter with strong written and interpersonal skills
Ability to work independently, as well as part of a team
Proven ability to utilize Salesforce.com as a sales analysis tool
Minimum expectation of a Bachelor’s Degree OR equivalent education/experience
Team player with positive “Can‐do” attitude
Great communication skills with enthusiastic personality
Computer literate and proficient in standard office applications Word, Excel and Outlook
Strong problem solving skills, data and software applications

Other considerations:

MCC offers a competitive wage and generous benefits package including medical, dental, vision, disability, life insurance and 401(k).

MCC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. MCC Label is an equal opportunity employer.

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Multi-Color Corporation

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