Job Description
A Partner Program specialist’s job is to manage the under-the-hood relationship with B2B customers, including processing incoming distribution sales reports, communicating NPI’s pricing policy, identifying MAP and counterfeit violations, and keeping distributors up to date on all sku creations and changes. This role requires collaborating directly with the stakeholders to analyze processes to tailor them to the needs of the company and its users. This role also requires strong familiarity with Excel for data manipulation.

Duties and Responsibilities
Counterfeit and IP Reporting

Enforce intellectual property infringements (counterfeit, copyright, trademark, & patent)
Develop analytical and real-world insights aimed at finding suspected counterfeit items
Maintain database to include grey market activity and counterfeit investigations

Policy Enforcement

Monitor and own investigating unauthorized RAM Mounts resellers across all 3rd party platforms
Enforce Minimum Advertised Price (MAP) policies across all 3rd party platforms
Manage RAM’s 3rd-party reseller book of business
Coordinate monthly data aggregation of distributor sell-through reports and inventory reports
Own process for communicating and enforcing RAM's Do Not Sell List to distributors
Review, audit and approve third-party Authorized Partner Applications
Maintain weekly cadence reports to distribution partners

Data Analysis and Reporting

Present weekly reports of your findings (counterfeit reporting, test buys, etc.) in dept meetings

Pricelist Management

Mid-quarter pricelist tracking and sharing with distributors
Populating customized customer pricing templates

Customer Data Quality Management

Part Mappings making sure customer part numbers match up with RAM part numbers
Fielding customer inquiries for part data location / breaks / timing / mapping / changes
Fielding internal requests for price updates, coordinating solutions with multiple groups
Part Obsoletion/Creation feedback
Vendor Sku Setups
Customer Portal analysis / updates / training

Operations

Proactively seek out best practices to improve efficiencies of sales team
Proactively seek out and identify needed program changes
Coach NPI users on policy updates
Provide proactive communications to customers on pricing updates
Responsible for pulling reports and adjusting information to meet sales needs
Cross-functional collaboration with Production, Accounting, Quality
Manage flow and entry for all customer-requested price lists and part mappings

Skills and Specifications

Able to work in fast-paced, self-directed environment
Exceptional verbal and written communication skills
Excellent time management skills
Exceptional Microsoft Excel skills – you live and breathe VLOOKUP’s / Match functions / Pivots
Patient and pragmatic personality for coordinating complex customer processes
Decision-making, problem resolution and creative thinking
Able to multi-task the activities with shifting priorities
Approaches solutions from a collaborative, efficient, and systematic manner

Education and Qualifications

Experience with or analyzing eCommerce companies required
Sales or account management experience preferred
Degree from a 4-year accredited university preferred
Previously worked for an ISO Certified Company preferred

Hourly Rate: $24.40 – $28.85 per hour
Benefits:

Employer paid Medical, Dental, Vision, and Life Insurance
Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
401k with up to 4% employer match
Additional paid parental leave beyond state/federal offerings
Quarterly catered lunch events for all employees
RAM Mounts product discounts

Job Type: Full-time

Pay: $24.40 - $28.85 per hour

Work Location: In person

National Products Inc

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