My client is a Global Internet Company, one of the most recognizable brands in the world, generating billions in annual revenue. They are seeking an experienced Vendor Program Manager to support BPO/Call Centre relations and enablement across APAC.

THIS IS A 7-MONTH CONTRACT ROLE WITH A GLOBAL MNC.

Responsibilities

Lead the vendor enablement function across APAC, managing partnerships with outsourced sales vendors (BPOs/Call Centres) and ensuring alignment with business goals.
Drive the rhythm of business, including performance reviews, issue resolution, and escalations.
Strengthen existing vendor relationships and drive accountability across multiple markets.
Manage vendor onboarding and offboarding to ensure smooth transitions and compliance with contractual terms.
Champion process standardization and continuous improvement across all vendor sites.
Own and optimize internal tools by gathering feedback, identifying improvement opportunities, and collaborating with cross-functional teams.
Ensure compliance with internal processes and tools across the region.
Collaborate with stakeholders across regional and global teams in sales, operations, and vendor management.

Qualifications

5+ years of experience managing senior-level relationships with BPO vendors, and running programs to ensure they are enabled for success
Proven track record leading cross-functional projects and influencing key stakeholders.
Strong background in internal and external project management, including incentive programs, vendor enablement and vendor management.
Experience presenting insights and recommendations to executive stakeholders and vendors.
Excellent organizational skills with the ability to manage shifting priorities in a fast-paced environment.
Bachelor’s degree in a relevant field or equivalent practical experience.

Nicoll Curtin

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