NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries

Link for our website: - https://www.niit.com/en/learning-outsourcing/services/

The Sales Operations Manager is responsible for developing operational metrics, rigor, visibility, and scalability across NIIT's global B2B sales organization and EMs.

This role enables executive and sales leadership to have consistent dashboards, forecast better, and execute consistently across geos, verticals, named accounts and complex solution portfolios (Managed Training Services, Customer Education, Leadership Dev.

This is a high-impact, cross-functional role working at the intersection of Sales, Pre-Sales, Marketing, Finance, and Delivery.

Responsibilities

1. Sales Performance & Forecasting

Own sales forecasting, pipeline data integrity, and deal inspection cadence
Drive fortnightly /monthly sales operating reviews (Monthly Reviews)
In partnership with sales leaders identify pipeline risks, gaps, and growth levers
Ensure forecast accuracy and disciplined opportunity management

2. Sales Process & Governance

Define and enforce end-to-end sales processes (lead -- opportunity -- close -- handover)
Ensure consistent usage of CRM and sales tools across regions

3. CRM, Tools & Data Excellence

Act as business owner for CRM (HubSpot) and sales analytics
Design/manage dashboards for:
Pipeline coverage
Win/loss analysis
Sales cycle time
Conversion
Drive CRM hygiene, adoption, and continuous improvement

4. Planning, Targets & Incentives

Support annual and quarterly sales planning
Align quotas, territories, and coverage models with GTM strategy
Partner with Finance on incentive compensation compliance and tracking

5. Cross-Functional Alignment

Act as the single operational bridge between:
Sales
Pre-Sales
Marketing
Finance
Delivery / Operations

Ideal Candidate Profile

Experience

8-12 years of experience in Sales Operations / Revenue Operations / Commercial Operations
Experience supporting global B2B enterprise sales teams
Background in services, SaaS, or complex solution selling preferred
Exposure to multi-region, matrixed organizations

Skills & Capabilities

Strong analytical and problem-solving mindset
Deep hands-on experience with CRM (Hubspot preferred)
Ability to translate strategy into operational execution
Excellent stakeholder management and executive communication skills
Comfortable operating with ambiguity and scale

Personal Attributes

Highly structured, detail-oriented, and execution focused
Trusted advisor to senior sales leadership
Bias for action with strong business judgment
Ability to influence without authority

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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Sales / Revenue Operations Manager