Overview

NorthOak is a boutique startup consulting firm whose mission is to empower organizations to scale, automate, and streamline their operations. Our team works closely with diverse companies and offers innovative consulting solutions such as workflow management systems, customized outsourcing, and digital transformation initiatives. Founded in 2024, we aim to become a leader in operations consulting, partnering with businesses across various industries to optimize their processes and drive sustainable growth.

We’re seeking an Operations Analyst to join our team as the second full-time hire. This role is designed for an ambitious individual early in their career who is eager to dive deep into startup operations and make a tangible impact from day one. You'll be working directly with our founding team to build and deliver technology solutions for our partners. We operate as a startup ourselves, so the role is quite demanding. See our values section below for more information on the type of person we're looking for.

Responsibilities

As the second full-time hire, you'll be wearing many hats and evolving your role with the needs of the business.

In the first 3 months, you'll focus on delivering value to our clients. This means you'll be:

building automations using Zapier
cleaning data and streamlining processes in Hubspot
designing customer journey maps in Miro
updating and designing new pages in Webflow & Squarespace
building databases in Airtable
managing various other initiatives/projects in ClickUp

During the 3-6 month timeframe, you'll start managing the backlog for the clients and coordinating the efforts of our overseas teams to deliver value to our clients. You'll also start working on finding new clients and developing industry relationships.

After 6 months, you will start managing entire client relationships and ensuring they receive the value we promise to deliver them.

Qualifications - Skills

You will need to be a high functioning generalist to succeed in this role. That means you should be fairly competent in a wide variety of skills varying from basic programming (you can understand code since you're highly logical), to financial modeling (you're an excel wiz and you're great at math), and even design (you're dangerous with photoshop/figma/webflow). Most importantly, you're an operations guru and have led/managed large-scale complex projects. You understand how to coordinate many moving parts and people to deliver successful outcomes.

Qualifications - Experience

You should have 1-2 years of experience (internships count) working at high-growth technology startups in various roles.

Values

The following traits are needed to succeed at NorthOak.

Friendly - You care deeply about your peers.

Ambitious - You have big dreams and believe you'll achieve them.

Hard Working - You are willing to work 60+ hours a week. Big dreams require big work.

Maverick - You are in charge of your life and a driver of change.

Accountability - You take responsibility for yourself. No excuses.

Courage - You choose to face difficult challenges. Nothing great comes easy.

Smart - You have common sense and make logical decisions.

Fun - You don’t take yourself too seriously.

Compensation

The salary for this role starts at $50,000. There is the opportunity to grow quickly and share in the profits of the business as we grow.

Location

This role is based in Toronto, Ontario, near Queen/University. You will be expected to come into the office 3 times a week.

Next Steps

We are very careful with who we bring on to the team so our interview process in longer than most. If the following steps seem like too much work, this role may not be right for you. If you have any questions about the process, please email us at hiring@northoak.co at anytime.

1) Apply via this job posting or by sending an email to hiring@northoak.co with a resume and a short message about why you think you're the best candidate.

2) You'll get a response within 1 week notifying you on our decision.

3) If your application shows us you have the qualifications and values we're looking for, we'll invite you to a first call to get to know you and give you the chance to ask questions.

4) If there's high alignment after the first call, we'll send over an assignment to better understand your technical capabilities.

5) If we're impressed by your assignment submission, we'll invite you to the final interview where we can spend more time discussing our strategy, work culture, ambitions, and determining if there's a really strong fit.

6) If there's a really strong fit after all that, we'll send over an offer to start as soon as you're available.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

Casual dress
Company events
Paid time off
Profit sharing
Work from home

Schedule:

Monday to Friday
Weekends as needed

Ability to commute/relocate:

Toronto, ON M5V 1V6: reliably commute or plan to relocate before starting work (required)

Experience:

tech startup: 1 year (required)

Work Location: Hybrid remote in Toronto, ON M5V 1V6

NorthOak

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