Director Sales Operations

Nashville, Tennessee

Novatech, The Managed Office Provider, delivers a comprehensive portfolio of Information Technology, Managed Print, Cloud, and Security solutions to organizations nationwide.

We are seeking a Director Sales Operations to lead a critical business function at the intersection of revenue execution, customer experience, and operational performance.

Reporting directly to the President of Office Technology, this leader will oversee sales support, contracts, leasing, billing, and procurement while driving operational excellence across the organization. This is an opportunity for a proven leader to improve processes, strengthen execution, develop teams, and help build the operational foundation required to support continued growth.

This role is ideal for someone who enjoys solving complex business challenges, improving how work gets done, developing strong leaders, and driving accountability through disciplined execution.

Why This Role Matters

Growth creates complexity.

As Novatech continues to expand, the effectiveness of our operational infrastructure becomes increasingly important. The Director, Sales Operations will play a key role in improving the systems, processes, and teams that directly impact revenue realization, customer experience, operational efficiency, and profitability.

Success in this role will be measured by your ability to streamline workflows, improve execution, eliminate friction, and create a more scalable operating environment.

This is a highly visible leadership position with direct influence on business performance across the organization.

Core Responsibilities

Sales support and deal execution
Contracts, leasing, and billing operations
Procurement and vendor management
Process improvement and automation initiatives
Cross-functional business and operational projects
Leadership, coaching, and development of manager-level team members
Key performance indicators, accountability, and operating discipline
Sales process efficiency and revenue realization
Operational workflows that support customer satisfaction and business growth

What We Are Looking For

Required Qualifications

7+ years of progressive leadership experience in sales operations, sales support, customer operations, revenue operations, business operations, or a related business-to-business environment
Demonstrated success leading process improvement, automation, and organizational change initiatives
Strong financial and operational acumen, including experience impacting revenue, margins, cost control, and business performance
Proven experience leading leaders and developing high-performing management teams
Track record of improving business results through stronger processes, systems, and operational execution
Strong communication skills with the ability to influence stakeholders across multiple functions and levels of the organization

Preferred Qualifications

Office technology, managed print services, equipment leasing, or related industry experience
Experience supporting contracts, recurring billing, leasing, procurement, and vendor management functions
Experience working with CRM, ERP, billing, procurement, and lease management platforms
Lean, Six Sigma, Operational Excellence, Continuous Improvement, or similar process improvement methodologies

What Success Looks Like

Improved sales process efficiency and execution
Stronger operational consistency and accountability
Enhanced customer experience and service delivery
Greater visibility into business performance through metrics and reporting
Streamlined workflows that reduce complexity and increase productivity
Development and retention of high-performing leaders and teams
Strong partnership with executive leadership and cross-functional departments

Why Novatech

Direct partnership with executive leadership
High-impact role with visibility across the organization
Opportunity to influence revenue growth, customer experience, and profitability
Meaningful ownership of operational transformation initiatives
Collaborative culture built on accountability, ownership, and continuous improvement
Base salary and bonus opportunity aligned with experience, qualifications, and scope of responsibility
Comprehensive benefits package
401(k) with company match
Paid Time Off (PTO), Volunteer Time Off (VTO), Floating Holidays, Company Holidays, and Parental Leave
Professional development and leadership growth opportunities

This is an opportunity to leave a lasting mark on a growing organization by building stronger teams, improving execution, enhancing the customer experience, and creating the operational infrastructure that supports long-term growth.

Equal Employment Opportunity

Novatech provides equal employment opportunities to all employees and applicants for employment. We consider qualified applicants without regard to race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, citizenship or immigration status, marital status, genetic information, veteran status, or any other characteristic protected by applicable law.

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Director Sales Operations