Working Location: ONTARIO, RICHMOND HILL; QUEBEC, MONTREAL; QUEBEC, QUEBEC CITY

Workplace Flexibility: Remote

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers .

Job Description

The Principal Solution Owner – CRM & CPQ is a senior IT leadership role accountable for the strategy, architecture, delivery, and operational excellence of global CRM and CPQ platforms supporting Sales execution, pipeline management, territory management, and revenue processes.

This role serves as the IT solution owner for the Salesforce (SFDC) and CPQ ecosystem, accountable for maximizing business value through standardized, scalable, and simplified Sales technology capabilities that are secure, resilient, and aligned with enterprise IT architecture and governance.

Operating in close alignment with Business Relationship Managers (BRMs), the Director focuses on shaping coherent, value‑driven platform capabilities that support Sales and Revenue strategies, emphasizing reuse, global consistency, and reduction of complexity over bespoke or fragmented solutions. The role continuously evaluates how CRM and CPQ investments can improve sales effectiveness, reduce operational friction, and increase return on technology investment.

While BRMs serve as the primary day‑to‑day interface to the business, this position maintains direct, outcome‑focused engagement with senior Sales, Commercial, and Revenue executives to align on strategic priorities, value realization, and long‑term platform direction. The role provides executive‑level insight into technology trade‑offs, investment options, and roadmap implications, ensuring that Sales technology decisions support enterprise objectives.

The position drives global standardization and architectural coherence, leads distributed IT teams and strategic partners, governs system integrators and vendors, and plays a key role in prioritizing investments that deliver measurable business outcomes, while reducing technical debt and long‑term total cost of ownership.

All activities are carried out in accordance with the Olympus Core Values: agility, empathy, long-term view, unity, and integrity. Olympus is an equal opportunity employer committed to diversity, inclusion, and equity.

Job Duties

Define and own the global IT solution strategy and multi‑year roadmap for CRM and CPQ platforms, aligned with enterprise IT, architecture, data, and security strategies, with a clear focus on value realization, standardization, and simplification.
Maintain end‑to‑end IT accountability for the Salesforce CRM and CPQ product landscape, including Sales Cloud, pipeline and forecast management, territory and quota management, and CPQ capabilities, including functional design, technical build and configuration
Own non‑functional product outcomes for CRM and CPQ (performance, scalability, availability, security, and supportability), ensuring these requirements are embedded into platform evolution and delivered through the SFDC Platform Team’s technical implementation.
Drive long‑term product sustainability and business value by actively managing technical debt, prioritizing reuse and simplification, and guiding platform evolution to enable Sales innovation without increasing complexity or total cost of ownership.
Ensure CRM and CPQ solutions comply with enterprise architecture principles, integration standards, and data governance models.
Own and govern integrations between Salesforce/CPQ and ERP, Finance, Product, Customer Master, Identity, and Analytics platforms.
Partner with Enterprise Architecture and Data teams to ensure accurate, auditable, and governed revenue data flows.
Drive standard global data models while enabling controlled regional or regulatory variations.
Act as the single IT point of accountability for Sales and CPQ technology.
Translate business demand into architecturally sound, cost-effective IT solutions.
Challenge business requirements constructively to ensure alignment with IT standards, risk posture, and long-term platform health.
Provide transparency on IT constraints, dependencies, and trade-offs to support executive decision-making.
Provide IT governance and oversight for all CRM and CPQ initiatives across global regions.
Ensure consistent application of design standards across programs, releases, and enhancements.
Operate CRM and CPQ as enterprise IT products, establishing clear ownership, outcome driven‑ roadmaps, and prioritization aligned to business value and platform health.
Lead Product Owners and delivery teams to ensure backlogs balance new features with platform stability, compliance, and operational needs.
Accountable for the stability, performance, and availability of CRM and CPQ platforms, ensuring they operate as intended for Sales and revenue processes.
Oversee incident, problem, and change management, executed by Application Support and IT Service teams, ensuring timely resolution and continuous improvement.
Ensure business continuity and disaster recovery capabilities are defined, tested, and maintained for revenue critical‑ CRM and CPQ systems.
Govern system integrators and managed service providers against SLAs and IT quality standards, ensuring service outcomes meet platform expectations.
Lead and develop a global IT organization of CRM and CPQ solution owners, architects, and technical leads.
Set expectations for engineering discipline, documentation, testing, and operational ownership.
Build internal IT capability in Salesforce, CPQ, and revenue technology architecture.
Foster a culture of accountability, collaboration, and continuous improvement within IT and partner teams.

Job Qualifications

Education

Bachelor’s degree in Business, Computer Science, Engineering or equivalent experience.
Agile certification preferred but not mandatory.
Minimum of 12–15 years in enterprise IT roles with increasing responsibility.
Minimum of 5 years in senior IT leadership positions owning global, business-critical platforms.
Proven experience leading Salesforce and CPQ platforms in complex, multi-region environments.
Strong background integrating CRM/CPQ with ERP, Finance, and Analytics systems.
Demonstrated experience in IT governance, architecture, security, and operations.
Experience leading global teams and managing external vendors and system integrators.
Experience collaborating with Product Owners, Program Managers, Analysts, Engineers, and QA resources.
Strong business and technical acumen.
Excellent communication and facilitation skills.
Detail-oriented, structured, and decisive.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus
Comprehensive medical benefits and pension plan
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks .

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

Artificial Intelligence is not being utilized in the Olympus hiring process.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Information Technology (IT)

Olympus Corporation

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Director, IT Solution Owner CRM & CPQ, Global