Optimal Workshop is a Software as a Service (SaaS) company. We’ve been a leader in user experience (UX) tools for over a decade. Our suite of five specialised tools allows start-ups and Fortune 500 companies to test their websites, apps and products early, often and at scale — all in one place. We believe life on and offline should feel easy, even enjoyable. That’s exactly what we help our customers do — build better user experiences.

We are looking for a Revenue Operations Manager to support revenue growth by driving operational efficiency across our Sales and Customer Success teams. You will work proactively to create the conditions for our go-to-market team that will drive increased revenue growth through the implementation of process, data and tools. You will work at a strategic level to identify opportunities that will improve operations across functions and work at a tactical level, optimising the systems and tools in place to accurately measure go-to-market success.

We are open to applications from New Zealand, Australia and the United States.

What you’ll do

Play a key role as a strategic advisor in the development of our annual growth planning and long-range plan
Work with Marketing to define our go-to-market motion and work with People and Finance to determine headcount and future investment needs.
Drive improvements to reporting on sales quota attainment, pipeline through each stage of the funnel, and sales forecasting.
Deliver analytics and insights to revenue and finance leadership that measures key performance indicators.
Own the sales compensation strategy and process. Establish and update current sales compensation programs, policies, and procedures to drive and incentivize the right behaviours.
Support Customer Success with renewals and deal strategy.
Provide analytics and support the process to review account plans to retain and grow our customer base.
Optimise the go-to-market technology stack, analysing current tool utilisation and data integrity while recommending changes that will help improve operational efficiency.
Using your experience as a Salesforce Administrator, help bridge technical gaps between stakeholders.
Play a key role in the management, updates and integrations of the Salesforce platform and wider ecosystem of integrated applications in our technology stack.

What you’ll bring

Proficiency in Salesforce is a must. Strong technical ability with a understanding of the Salesforce ecosystem.
Previous RevOps experience and Saas experience.
The ability to analyse data from sales and revenue is essential for optimising processes, identifying trends, and making data-driven decisions.
Effective communication and collaboration skills are vital for working with various teams, including sales, marketing, finance, and customer support.
Problem-Solving and critical thinking with the ability to identify inefficiencies in sales processes, drive continuous improvement and maximise revenue generation.

Why Optimal Workshop?

Our culture is one of high trust, support and collaboration. We aspire for everyone at Optimal Workshop to feel inspired, motivated, supported and challenged to learn, grow and do their best. We’re also a friendly bunch and social events, (virtual and in-person), are high on the agenda too.

You’ll be well supported with the technology and equipment to do your best work. We offer a great remuneration package with benefits that support your health and wellness, and continuous improvement for your career growth and development.

At Optimal Workshop we put people at the heart of everything we do; the customers we serve, the internal team we support and the amazing talent we attract. If you like the sound of us, (and we hope you do), we’re growing at a fast rate so you’ll need to jump onboard with a backpack full of energy. In return, we’ll make you feel welcome and supported to do your best work, it’ll be a lot of fun too.

We will be interviewing candidates as applications come through so get in quick to avoid missing out on this great opportunity.

Optimal Workshop

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Revenue Operations Manager