We want people to look + feel amazing. "Look good feel good" isn't just a cute phrase around here. We make it happen, in real life, every single day. It's all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop.

Fastest growing chain of aesthetic treatment centers in The United States!
13 locations and growing
7 different types of treatments in 1 shop

The Regional Vice President, Sales & Operations will be responsible for overseeing center operations for the Southern California region. Each CA location Center Operations leader will report into RVP and they will have responsibility for all business operations across those locations (non-medical). They will be responsible for improving performance across all of the relevant KPI's (Sales, Payroll, Membership) while driving high team member engagement and culture. This position will also be lead operations leader in partnering across Home Office leadership team with cross-functional relationships across HR, Marketing, Finance and new center opening teams.

Location: 111 Academy Wy # 200, Irvine, CA 92617

Schedule: 3 days a week in office and 2 days remote

What You Will Do:

Understand the importance of and ensure operational procedures and practices connect with client service and experience along with sales generation.
Promoted a culture of operational and business excellence amongst the Center teams by maintaining the Center Standard Operating Procedures (SPO); sharing best practices; providing support and training
Partner with Home Office team to effectively execute company strategies, key initiatives, new product launches, and marketing campaigns; manages implementation through all stages
Develop Quarterly Center Operations Audit; conduct audit quarterly within each Center; provide audit results, summary, and recommendations for improvement
Works with HR and Center Directors to collaborate with recruiting and networking top talent
Hire, develop and create a strong succession plan with a focus on strategic company initiatives in mind
Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front Center operations are efficient and profitable
Establishes, modifies, implements, and monitors systems and procedures to enhance timely and efficient workflow
Ensures that business operations teams do their part in ensuring all support functions are in place to support our medical/clinical team (separate organizational structure reporting to Physicians)
Ensures compliance with all applicable requirements and federal, state, and local laws/regulations including but not limited to those pertaining to quality improvement, human resources, environmental protection, fire and life safety, occupational injuries and illnesses, security, and disaster preparedness

Qualifications:

Bachelor's degree (B.A.) or equivalent.
5+ years of retail management experience; preferred medi-spa experience
Commitment to excellence and high standards
Ability to quickly assess workflow and obstacles; problem solve issues; design and facilitate implementation of initiatives and process
Thrive on creating systems to replicate consistent results; yet demonstrate the flexibility to modify with a fast-paced, growing, dynamic environment.
Strong organization and professionalism; be a self-started

Pay Range

$100,000—$180,000 USD

Perks

Forward-thinking, transparent, and inclusive company culture
Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays
Comprehensive benefits package including medical, dental & vision insurance
401k employee contributions, FSA, HSA, and dependent care options
Continuing education with our own University
Employee referral bonus program, employee resource groups, and professional development
All benefits dependent on role and eligibility

All candidate email communication will be done through an @orangetwist.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact HR@orangetwist.com.

OrangeTwist is a leading national Aesthetic treatment with a mission to make our clients look + feel amazing. OrangeTwist is "your treatment shop for body, face, and skin," offering curated treatments including Botox + fillers, CoolSculpting, HydraFacial, lasers, micro-needling, skin and scalp care, and more.

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. OrangeTwist is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. OrangeTwist is an E-Verify employer.

GDPR & CCPA disclosure notice here.

OrangeTwist

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Regional Vice President of Sales & Operations