This is a newly created role for one of the fastest growing consumer companies in North America.

You'll own the operational infrastructure behind retail, wholesale, and distributor channels with a focus on the U.S. retail sales.

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WHAT YOU'LL OWN

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Retailer Onboarding

• Own the new account onboarding checklist end-to-end

• Manage retailer portal access, vendor setup, and compliance documentation

• Coordinate internally across Sales, Finance, Ops, and Warehouse

SKU & Product Setup

• Own SKU setup across all retail systems

• Manage 1WorldSync, SPINS Product Hub, and EDI/SPS processes

• Ensure product data is complete and accurate across all accounts

• Track SKU approval status and resolve rejected submissions

Order Management

• Own PO intake, validation, and tracking

• Maintain open order tracker and escalate blocked or delayed orders

• Coordinate with supply chain on inventory and fulfillment

Deductions & Compliance

• Own the deductions/chargeback tracker

• Coordinate routing guide reviews and ASN/labeling compliance

• Drive root-cause analysis to prevent repeat issues

Launch Project Management

• Build launch plans for major new retailers

• Run weekly launch readiness meetings

• Lead post-launch retrospectives and feed learnings back into SOPs

Reporting & Process

• Maintain account operations dashboards and publish weekly status updates

• Build SOPs for repeatable workflows

• Identify what to automate or hand off — build scalable processes before the next major account lands

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WHAT WE'RE LOOKING FOR

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• 5+ years in CPG retail or wholesale operations

• Hands-on experience setting up with major retailers — you've actually done the setup sheets, portal configurations, and compliance docs (not just managed accounts after the fact)

• Fluency with retail systems: 1WorldSync, SPINS Product Hub, EDI/SPS, PIM platforms, retailer portals (Retail Link, Partner Online, etc.)

• Strong on deductions and chargebacks — you know why they happen and how to prevent them

• Highly organized, self-directed, comfortable in a fast-moving environment where not everything is documented yet

• Must be authorized to work in Canada (Canadian payroll only)

This role is Fully remote with some travel to head office.

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