IT & Business Operations Analyst

Job Description

Salary Range: $75,000 - 90,000 per year

Benefit Eligible: Yes

Location: Remote (WFH) with location restrictions within the United States. For tax and compliance purposes, this role is open only to candidates that will work or reside in the following states: AR, AZ, CA, CO, FL, GA, ID, IL, LA, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, WY.

Classification: Full-Time Exempt

Reports to: Director of HR

About The Company

Paleovalley and Wild Pastures were born from a simple but radical idea: real food can heal — people, animals, and the planet. When Paleovalley co-founders Autumn and Chas Smith saw how industrialized food was affecting human health and the health of the land, they refused to play along. Autumn’s own journey of healing through nutrient-dense foods lit a fire that became Paleovalley. From there, the mission grew roots, sprouted wings, and eventually expanded into Wild Pastures to bring regeneratively raised meats directly to families nationwide.

Today, Paleovalley crafts deeply nourishing snacks and supplements made with organic ingredients and honorable sourcing. Wild Pastures connects small American farmers practicing regenerative agriculture with customers who believe better food is worth fighting for. Every product, every partnership, and every decision is guided by a commitment to real ingredients, regenerative practices, and the belief that health is built from the soil up.

We’re a team of grounded doers, curious thinkers, bold builders, and warm humans who like to laugh while doing meaningful work. We're growing quickly, fueled by purpose and a shared desire to repair the food system one thoughtful choice at a time. If you feel energized by impact, drawn to mission, and ready to join a company rewriting the future of food, we’d love to meet you!

About The Opportunity

This role quietly supports everything we do. As our IT & Business Operations Analyst, you’ll help keep our teams running smoothly by supporting internal technology, improving day-to-day business systems, and bringing consistency to how work gets done across the company. This is a hands-on, execution-focused role ideal for someone early in their career who enjoys wearing multiple hats, solving practical problems, and learning how business operations function at scale.

You’ll partner closely with HR, Operations, Finance, and Warehouse teams to support internal IT needs, maintain core systems, and help coordinate our Rhythm of Business and quarterly OKR processes. Over time, this role offers meaningful growth into deeper ownership as systems mature and the organization continues to scale.

Key Responsibilities

IT Operations & Internal Support

Support day-to-day IT help desk operations for approximately 200 employees across remote, office, and warehouse environments
Respond to and troubleshoot Tier 1 and Tier 2 technical issues, escalating when needed
Assist with managing ticket flow, documentation, and basic service-level expectations
Support employee onboarding and offboarding technical workflows, including account access, permissions, and equipment setup
Contribute to internal IT documentation and knowledge bases to improve self-service and consistency
Assist with basic security best practices such as MFA enforcement, permission audits, and general system hygiene
Monitor Systems and Server Logs for potential attacks and/or performance issues

Device & Asset Support

Support the procurement, setup, shipping, receiving, and decommissioning of company devices
Help maintain accurate device and asset inventory, including tracking assignments, warranties, and repairs
Coordinate with vendors and internal teams to ensure timely equipment availability

Business Systems & Tools

Administer and support core business systems such as Google Workspace, Slack, Zoom, Rippling, Monday.com, and related tools
Assist with maintaining access controls, naming conventions, and basic system governance
Help identify opportunities to streamline workflows and reduce manual work through system improvements or light automation
Support system accuracy and data integrity across platforms
Assist with vendor coordination, renewals, and basic tool evaluations
Support the setup and ongoing maintenance of the company’s first internal intranet, helping organize key resources, documentation, and communications so employees can easily find what they need

Business Operations & Rhythm of Business

Support coordination of the company’s Rhythm of Business, including leadership meetings, monthly reviews, quarterly planning, and annual kickoff activities
Assist with the quarterly OKR process by helping prepare materials, track updates, and maintain visibility across teams
Help prepare agendas, documentation, and follow-up notes to support clarity and alignment
Partner cross-functionally with HR, Operations, Finance, and Warehouse teams to support operational workflows

All-Hands & Company Events Support

Support the technical and logistical execution of monthly All-Hands meetings and quarterly connection events
Help create and maintain simple playbooks to ensure consistent company-wide communication and execution

Competencies

Clear, thoughtful communication across remote, office, and warehouse teams
Comfort working in fast-moving environments with changing priorities
A practical, service-oriented mindset and a desire to help others succeed
Interest in learning how business systems, operations, and internal IT work together
Strong organizational skills and attention to detail

What You’ll Need To Succeed

Bachelor’s degree in Business, Information Systems, Operations, or a related field; or equivalent hands-on experience
2–4 years of experience in IT support, business systems, operations, or a related role
Experience supporting internal technology or help desk functions in a distributed environment
Familiarity administering tools such as Google Workspace, Slack, Zoom, Monday.com, or similar platforms
Comfort managing user access, basic troubleshooting, and system support
Exposure to workflow tools, automations, or ticketing systems is a plus
Enforcing and monitoring Cyber Security best practices
Ability to prioritize tasks and stay organized while supporting multiple teams

Our Commitment to You

Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost
Generous Paid time off to support balance and rest
Paid sick time for when you need it
Six (6) paid holidays each year
Paid parental leave for growing families
100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
401(k) with up to a 4% company match after one year of service
Monthly product stipend or access to perfectly imperfect damaged product so you can enjoy the nutrient-dense foods you help bring to others

Compliance & Employment Practices

Paleovalley and Wild Pastures are proud to be equal opportunity employers. All employment decisions — including hiring, promotion, discipline, and termination — are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, national origin, ancestry, age, sex, gender identity or expression, sexual orientation, disability, medical condition, pregnancy, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or hiring process, please reach out to HRteam@paleovalley.com to let us know. Reasonable accommodations are considered on a case-by-case basis in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Applicants must be authorized to work in the United States for any employer. At this time, Paleovalley and Wild Pastures are unable to sponsor or assume sponsorship of employment visas, including but not limited to H-1B, TN, or OPT.

This role is open until filled.

Paleovalley

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