IT & Business Operations Analyst
Job Description
Salary Range: $75,000 - 90,000 per year
Benefit Eligible: Yes
Location: Remote (WFH) with location restrictions within the United States. For tax and compliance purposes, this role is open only to candidates that will work or reside in the following states: AR, AZ, CA, CO, FL, GA, ID, IL, LA, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, WY.
Classification: Full-Time Exempt
Reports to: Director of HR
About The Company
Paleovalley and Wild Pastures were born from a simple but radical idea: real food can heal — people, animals, and the planet. When Paleovalley co-founders Autumn and Chas Smith saw how industrialized food was affecting human health and the health of the land, they refused to play along. Autumn’s own journey of healing through nutrient-dense foods lit a fire that became Paleovalley. From there, the mission grew roots, sprouted wings, and eventually expanded into Wild Pastures to bring regeneratively raised meats directly to families nationwide.
Today, Paleovalley crafts deeply nourishing snacks and supplements made with organic ingredients and honorable sourcing. Wild Pastures connects small American farmers practicing regenerative agriculture with customers who believe better food is worth fighting for. Every product, every partnership, and every decision is guided by a commitment to real ingredients, regenerative practices, and the belief that health is built from the soil up.
We’re a team of grounded doers, curious thinkers, bold builders, and warm humans who like to laugh while doing meaningful work. We're growing quickly, fueled by purpose and a shared desire to repair the food system one thoughtful choice at a time. If you feel energized by impact, drawn to mission, and ready to join a company rewriting the future of food, we’d love to meet you!
About The Opportunity
This role quietly supports everything we do. As our IT & Business Operations Analyst, you’ll help keep our teams running smoothly by supporting internal technology, improving day-to-day business systems, and bringing consistency to how work gets done across the company. This is a hands-on, execution-focused role ideal for someone early in their career who enjoys wearing multiple hats, solving practical problems, and learning how business operations function at scale.
You’ll partner closely with HR, Operations, Finance, and Warehouse teams to support internal IT needs, maintain core systems, and help coordinate our Rhythm of Business and quarterly OKR processes. Over time, this role offers meaningful growth into deeper ownership as systems mature and the organization continues to scale.
Key Responsibilities
IT Operations & Internal Support
- Support day-to-day IT help desk operations for approximately 200 employees across remote, office, and warehouse environments
- Respond to and troubleshoot Tier 1 and Tier 2 technical issues, escalating when needed
- Assist with managing ticket flow, documentation, and basic service-level expectations
- Support employee onboarding and offboarding technical workflows, including account access, permissions, and equipment setup
- Contribute to internal IT documentation and knowledge bases to improve self-service and consistency
- Assist with basic security best practices such as MFA enforcement, permission audits, and general system hygiene
- Monitor Systems and Server Logs for potential attacks and/or performance issues
Device & Asset Support
- Support the procurement, setup, shipping, receiving, and decommissioning of company devices
- Help maintain accurate device and asset inventory, including tracking assignments, warranties, and repairs
- Coordinate with vendors and internal teams to ensure timely equipment availability
Business Systems & Tools
- Administer and support core business systems such as Google Workspace, Slack, Zoom, Rippling, Monday.com, and related tools
- Assist with maintaining access controls, naming conventions, and basic system governance
- Help identify opportunities to streamline workflows and reduce manual work through system improvements or light automation
- Support system accuracy and data integrity across platforms
- Assist with vendor coordination, renewals, and basic tool evaluations
- Support the setup and ongoing maintenance of the company’s first internal intranet, helping organize key resources, documentation, and communications so employees can easily find what they need
Business Operations & Rhythm of Business
- Support coordination of the company’s Rhythm of Business, including leadership meetings, monthly reviews, quarterly planning, and annual kickoff activities
- Assist with the quarterly OKR process by helping prepare materials, track updates, and maintain visibility across teams
- Help prepare agendas, documentation, and follow-up notes to support clarity and alignment
- Partner cross-functionally with HR, Operations, Finance, and Warehouse teams to support operational workflows
All-Hands & Company Events Support
- Support the technical and logistical execution of monthly All-Hands meetings and quarterly connection events
- Help create and maintain simple playbooks to ensure consistent company-wide communication and execution
Competencies
- Clear, thoughtful communication across remote, office, and warehouse teams
- Comfort working in fast-moving environments with changing priorities
- A practical, service-oriented mindset and a desire to help others succeed
- Interest in learning how business systems, operations, and internal IT work together
- Strong organizational skills and attention to detail
What You’ll Need To Succeed
- Bachelor’s degree in Business, Information Systems, Operations, or a related field; or equivalent hands-on experience
- 2–4 years of experience in IT support, business systems, operations, or a related role
- Experience supporting internal technology or help desk functions in a distributed environment
- Familiarity administering tools such as Google Workspace, Slack, Zoom, Monday.com, or similar platforms
- Comfort managing user access, basic troubleshooting, and system support
- Exposure to workflow tools, automations, or ticketing systems is a plus
- Enforcing and monitoring Cyber Security best practices
- Ability to prioritize tasks and stay organized while supporting multiple teams
Our Commitment to You
- Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost
- Generous Paid time off to support balance and rest
- Paid sick time for when you need it
- Six (6) paid holidays each year
- Paid parental leave for growing families
- 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
- 401(k) with up to a 4% company match after one year of service
- Monthly product stipend or access to perfectly imperfect damaged product so you can enjoy the nutrient-dense foods you help bring to others
Compliance & Employment Practices
Paleovalley and Wild Pastures are proud to be equal opportunity employers. All employment decisions — including hiring, promotion, discipline, and termination — are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, national origin, ancestry, age, sex, gender identity or expression, sexual orientation, disability, medical condition, pregnancy, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or hiring process, please reach out to HRteam@paleovalley.com to let us know. Reasonable accommodations are considered on a case-by-case basis in accordance with the Americans with Disabilities Act (ADA) and applicable laws.
Applicants must be authorized to work in the United States for any employer. At this time, Paleovalley and Wild Pastures are unable to sponsor or assume sponsorship of employment visas, including but not limited to H-1B, TN, or OPT.
This role is open until filled.
