As a member of the leadership team, the Director of Revenue Operations and Analytics enables the growth of the company by improving its efficiency and effectiveness. You will collaborate closely with our Salesforce Administrators and Developers, as well as our Marketing Operations, Sales, and Finance teams to optimize strategies, processes, systems, and talent, that will accelerate Panopto into its next phase of growth. You will be a trusted partner and strategic advisor to your team. You will also ensure that we have a high-performing ecosystem of business tools and processes enabling customer-facing teams to accelerate new revenue generation, deliver best-in-class customer service, provide critical business information to the company, and derive business insights.

About the Role
In this role, the Director of Rev Ops reports directly to the VP of Worldwide Sales and will lead the CRM team which is responsible for our business tech stack. This role will have accountability for designing a larger team than we currently have, ensuring we continue to manage tech debt as well as proactively support and meet the needs of our rapidly growing internal customers. The Director of Rev Ops also:

Regularly assess the tech stack to ensure we have the right tools to drive business growth, ensuring our systems are architected for flexibility and growth
Owns complex, critical revenue operations systems and tools used cross-functionally that require expert administration (including Salesforce, Marketo, Outreach, and other integrated systems)
Implements processes that provide transparency of project schedule and delivery, as well as transparency around user support requests through proactive customer communication
Develops a team accountable for partnering with internal teams while managing project intake, planning, and delivery
Stays closely involved with high stake projects related to company objectives and key results, coaching team members, and rolling up their sleeves to contribute to projects that require additional support and expertise
Manages a budget for all revenue operations tools and negotiates contracts and licensing agreements, ensuring we are ahead of critical changes.
Designs a data analytics function to train users on reporting, align data between departments, and deliver valuable insights to business stakeholders
Communicates regularly with leaders of all internal customer departments, understanding their needs and pain points. Assesses business priorities and maintains a roadmap based on scoped projects, with reliable delivery timelines

About You
You have extensive experience directing and developing teams that are data and process driven. You enjoy identifying and implementing new ways to streamline business processes and you’re passionate about building dependable systems for managing and leveraging data. You don’t have to check all of the boxes, but these are some of the skills and experiences we think are important for this role:

Demonstrated experience in hiring, retaining and scaling diverse, geographically dispersed, successful teams
Extensive experience with Salesforce.com. Advanced Admin / Developer certification is preferred but not required
Experience with integrated tools such as Marketo, Outreach, Salesforce CPQ, SpringCM/ CLM, Docusign tools preferred but not required
Analytics experience; proficient in asking questions to assess the quality and value of a dataset and data analyses and well versed in Tableau and / or other BI tools
Experience continuously seeking input from and communicating effectively with Sales, Customer Support, and other audiences
Experience working on a team with a well defined product planning and change management process (Agile Scrum experience is preferred)
Robust analytical and problem-solving skills, ability to evaluate data, understand trends, and develop recommendations for action based on the analysis.
Well-rounded communication skills required to align a range of stakeholders on priorities, timing, and output

Total Rewards
In the spirit of pay transparency, Panopto is excited to share the salary range for this position which is $120,000- $156,000 USD per year. This salary range may include multiple levels. Your level is based on our assessment of your interview performance, skills, experience, and/or location. Salary is just one component of Panopto’s total compensation package for employees. Your total rewards package at Panopto will include 100% employer-paid health benefits for you and your dependents, 401k match, unlimited PTO, and more. All employees participate in our annual bonus program. A full list of our total reward offerings can be found here.

Panopto is committed to pay equity and transparency. We explicitly do not negotiate salary outside of the defined range to ensure that we aren’t introducing bias that could lead to pay inequities within the team between candidates who have different negotiation tactics.

About Panopto
We believe that video can have a transformative effect on learning. So we built a video platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,500 companies and universities worldwide with over ten million end users. Today, Panopto’s video management system is the largest repository of expert learning videos in the world. Headquartered in Seattle, with offices in Pittsburgh, London, Hong Kong, Singapore, and Sydney, Panopto has received industry recognition for its innovation, rapid growth, and company culture.

Panopto’s mission is to help anyone share knowledge using video. Our user base is as diverse as the world’s universities and businesses. To fulfill our mission with the best products and services, we eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ+, women, and people with disabilities, to apply.

Panopto is an Equal Opportunity Employer.

Panopto is committed to the full inclusion of all qualified individuals. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you utilizing this form.

Panopto is located in Smith Tower in the heart of the Pioneer Square neighborhood of Seattle. Candidates looking for hybrid positions who are based in Seattle are encouraged to apply. The company does not offer relocation or full-time remote work options for this role. During COVID, employees are encouraged to work remotely, but have the option to come into the office.

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Director of Revenue Operations & Analytics