GENERAL DESCRIPTION:

A Sales Operations Manager should be capable of handling a wide range of tasks pertaining to the Colostrum and Contract Manufacturing sales operations. Primarily, a Sales Operations Manager should ensure that your sales processes and teams are operating optimally.

ESSENTIAL DUTIES:

Management Lead

First back up to Sr Director of Sales Operations

Support training and answering of questions to Sales Operations Rep

Managing Labels Forms – Primary

· Submission of form to teams

· Daily follow up on processing/approval of new label

· Relaying to customer label status

· Complete new or update label form and submit to teams for review by BD

Management of Quality Tasks – Primary

· Follow up and submission in Teams Change Controls in process

· Follow up and submission in Teams for Document Requests in process

· Update and Manage Quality Documents Folder in APSLB toolbox ensuring update documentation for pulling

Production and Shipping Schedule Management Primary (exception 11.3)

· Send customer open order updates

· Meet with Scheduler weekly for line by line to ensure promise estimated ship date are on track

· Work with Director of Sales Ops to track shipment numbers to ensure that monthly/quarterly revenue goals are met

· Create shipping schedule based on quality release confirmed by Quality and shipment prepped orders confirmed by shipping team

· Work cross-functionally with departments to brainstorm on getting an order back on track to promise shipped date

· Actively communicate with company and customers of concerns not order due to; not scheduled, packaging delays, supply delays, inventory issues, quality concerns, etc.

Order Entry – Secondary

· Checking of entered SAP SO for accuracy

· E-mailing new, updated, and cancelled sales orders to internal team

· Sending order acknowledgment and/or order cancellation acknowledgment to customers

· Updating any order changes or cancellation in SAP and sharing update in Teams Change chat

Updating Orders to Ship Sheet (OTS Sheet) - Secondary/Alternating

· Adding new stock and samples orders

· Tracking CofA status

· Allocating stock lots to OTS sheet

Invoicing – Secondary

· Posting credits

· Issuing proforma invoices

· sending out customer account statements

· Assist with annual financial audits providing invoices and support shipping paperwork

Sending Out Tracking Documentation

Managing phones – Secondary

· Taking detailed messages if not available

· sending follow up emails for sales leads

Freight Arranging – Secondary

· Obtain freight quotes from either the internal shipping department or third-party agency (dependent on shipment destination)

· Send quote for customer and approval and add to Sales Order upon quote approval

· For international shipments, provide freight agent final shipping invoice and complete SLI document the following morning after shipment leaves dock

"C" Customer Sales Management - Secondary/Alternating

· Send monthly forecast emails to customers to confirm upcoming needs

· Submit new product and/or product change requests in new project teams for processing

· Follow up on outstanding customer needs to secure new orders (i.e. requested documentation, complaints are resolved, pricing negotiations, etc.)

Obtaining Export Documents – Third

· Applying for AMS/ATLAS/EDOC/APHIS certificates prior to shipping (Template dependent on destination country)

· Reading through USDEC prior to new or updated guidelines and updating internal team of upcoming export changes

· Create Certificate of Origin (Template dependent on destination country)

· Completing and reviewing export checking list prior to shipping ensuring all documents are on hand for export

· Scan full set of documents to be shared with the customer and saved to Sharepoint

· Assist with AMS and APHIS annual audits providing scanned documents for selected documents

QUALIFICATIONS:

· 3+ years of experience - 1+ in a sales role and 2+ in Sales Operations

· Proficiency with SAP

· Proficiency with Microsoft Office

· The ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives

· Well-developed capabilities in problem-solving and crafting efficient processes

· A result and success oriented mentality, conveying a sense of urgency and driving issues to closure

· An ability to initiate and build relationships with people in an open, friendly, and accepting manner

· An innate drive to innovate and optimize the use of available resources

· Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Supplemental pay types:

Yearly bonus

Ability to commute/relocate:

Phoenix, AZ 85004: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

25% (Required)

Work Location: In person

Pantheryx, INC.

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Sales Operations Manager