Position Summary:
As the Overnight Revenue Audit Manager, you hold a critical leadership role overseeing the city's valet revenue operations. Your core functions encompass revenue reporting, auditing, staff performance management, and training. You are the central liaison for clients, staff, and guests, addressing revenue concerns and ensuring the efficient and secure parking and retrieval of vehicles. Ensuring adherence to company standards, fostering a team environment, and proactively meeting client needs are integral to this role.

Essential Duties and Responsibilities:

1. Revenue Management & Audit:

Oversee all valet revenue operations, ensuring sites have proper revenue controls.
Audit revenue postings in coordination with the front desk.
Set up reporting capabilities for the overnight shift.
Monitor and manage hot car tagging and tracking; collaborate with the front desk on system searches during downtimes.

2. Staff Management & Training:

Oversee the activities of all overnight staff, ensuring adherence to revenue standards and company policies.
Interview, hire, discipline, and terminate associates as needed; trains associates using PMC training guides and platforms.
Ensures all overnight associates are 100% compliant with all OJT related documents and other company standardized training.
Ensures associates complete onboarding tasks and are adequately trained/certified before their first shift.
Identify potential candidates within the team and provide coaching for internal promotions.
Focuses on building morale and participates and leads various efforts involving staff appreciation events; identifies top performers and rewards great performance and improvement.

3. Communication & Client Relations:

Maintain open lines of communication with other managers, sharing vital revenue information.
Foster a team-oriented, work-friendly atmosphere.
Proactively address client needs and resolve issues in a timely fashion.

4. Operational Oversight:

Work 40+ hours on site during overnight hours (10pm-7am), making nightly rounds to all locations.
Ensure all overnight tasks are performed by the staff.
Review associate punch-ins, claimed tips, minimum wage observance, and car counts weekly, ensuring corrections are made by the established deadline.

5. Quality & Service Standards:

Ensure associates uphold high levels of customer service, maintain a professional appearance in uniform, and strictly adhere to company procedures.
Execute other duties as assigned by City/Area Manager or Revenue Operations Director.

Competency/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer/client situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Teamwork - Balances team and individual responsibilities; Leads/Contributes to building a positive team environment; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

Leadership - Inspires and motivates others to perform well; Inspires respect and trust; Provides vision, inspiration, and support to associates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to meet standards and company goals.

Managing People Clearly communicates goals and is available to associates; Develops associates skills and encourages growth; Coaches and counsels associates for success; Improves processes and services; Continually works to improve supervisory skills.

Organizational Support - Follows policies and procedures; Completes administrative tasks accurately and meets deadlines; Supports organization's goals and values; Supports affirmative action and respects diversity.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work as necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
Ability to use Windows and Office products, assigned company related technology products. Ability to learn and train associates on new technology as it is acquired.

Certificates and Licenses:
Valid driver license and reliable transportation required. Must maintain an acceptable motor vehicle record (no more than 3 moving violations within a 3 year period). Must maintain a clean background check. Must be able to drive a manual/stick shift automobile. No special certifications required.

Education/Experience:
High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.

Supervisory Responsibilities:
Directly supervises up to 50 associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:
The work environment characteristics described are representative of those an associate encounters while performing the essential functions of this job. While performing the duties of this job, associates are is regularly exposed to outdoor weather conditions; extreme cold and extreme heat. Associates are frequently exposed to wet or humid conditions. The work environment can be noisy and will be surrounded by moving vehicles driven by employees and the general public.

Physical Demands:
The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Associates must be able to lift up to 50lbs as needed.
While performing the duties of this job, an associate is regularly required to stand for up to 8 hours at a time, and be physically able to run to and from vehicles and parking areas multiple times during a shift. The ability to quickly get in and out of many different types and sizes of vehicles during a shift is required. Associates are required to verbally communicate, as well as have the ability to hear clearly in often noisy and chaotic environments.

ADA: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

EEO/ADA

Job Type: Full-time

Parking Management Company

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