Description:

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Job Summary

Under close supervision, responsible for managing delivery schedules according to customer need and factory capacity.
This position involves communicating schedules directly with the external customer, negotiating order expedites, meeting contractual commitments and managing forecast changes internally and externally to meet revenue goals.

Principal Duties & Responsibilities:

Communicate delivery timing to the customer for both new and reuse equipment globally.
Interface directly with customer to optimize delivery schedules to meet internal revenue targets and correct any forecast errors.
Collaborate with sales to strategically negotiate and adjust delivery schedule to meet revenue goals.
Provides delivery performance metrics as requirement for customer scorecards, influencing and negotiating most favorable results.
Reconciliation of fees and remedies associated with on-time delivery (this may include credit memos for transit reimbursement to the customer).
Employ mechanisms such as expedite and cancellation fees to mitigate impacts to the manufacturing lines, per department strategy.
Resolve customs related issues including working with customer logistics teams or carrier.
Maintains confidentiality and security of customers, products, and materials.
Schedule and contribute to multiple customer meetings regarding forecast, order and delivery.

Minimum Requirement - Education/Experience:

Bachelor's or Associate’s Degree with 4 years with of related experience; or 8 years of experience in lieu of degree. Degree in Supply Chain, Business or related field preferred.
6 months to 1 year of experience directly communicating with customers

Knowledge, Skills, & Abilities (KSAs):

Solid analytical skills with ability to independently troubleshoot issues and employ critical thinking to solve novel problems.
Proficient in Microsoft Excel and familiar with other Microsoft Office applications.
Good communication skills, with the ability to interact respectfully and effectively with team members and stakeholders.
Detail-oriented with good organizational abilities and the capacity to manage time effectively.
Self-driven worker that requires minimal oversight to perform successfully.

Competencies:

Technical knowledge: Ability to understand basic operation of CLIENT'S products and semiconductors.
Market awareness: Basic understanding of semiconductor industry trends market awareness.
Customer service skills: Ability to understand customer needs, contributing to positive customer interactions and experiences.

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