Description:
NOTES:
- Customer-facing experience is required
- POC for any product ordering
- Liaison between Client & Japan
- Excellent verbal & written communication skills required
- Bilingual in Japanese Language skills strongly preferred
- Familiarity with data analysis, logistics and supply chain.
Job Summary
- Under close supervision, responsible for managing delivery schedules according to customer need and factory capacity.
- This position involves communicating schedules directly with the external customer, negotiating order expedites, meeting contractual commitments and managing forecast changes internally and externally to meet revenue goals.
Principal Duties & Responsibilities:
- Communicate delivery timing to the customer for both new and reuse equipment globally.
- Interface directly with customer to optimize delivery schedules to meet internal revenue targets and correct any forecast errors.
- Collaborate with sales to strategically negotiate and adjust delivery schedule to meet revenue goals.
- Provides delivery performance metrics as requirement for customer scorecards, influencing and negotiating most favorable results.
- Reconciliation of fees and remedies associated with on-time delivery (this may include credit memos for transit reimbursement to the customer).
- Employ mechanisms such as expedite and cancellation fees to mitigate impacts to the manufacturing lines, per department strategy.
- Resolve customs related issues including working with customer logistics teams or carrier.
- Maintains confidentiality and security of customers, products, and materials.
- Schedule and contribute to multiple customer meetings regarding forecast, order and delivery.
Minimum Requirement - Education/Experience:
- Bachelor's or Associate’s Degree with 4 years with of related experience; or 8 years of experience in lieu of degree. Degree in Supply Chain, Business or related field preferred.
- 6 months to 1 year of experience directly communicating with customers
Knowledge, Skills, & Abilities (KSAs):
- Solid analytical skills with ability to independently troubleshoot issues and employ critical thinking to solve novel problems.
- Proficient in Microsoft Excel and familiar with other Microsoft Office applications.
- Good communication skills, with the ability to interact respectfully and effectively with team members and stakeholders.
- Detail-oriented with good organizational abilities and the capacity to manage time effectively.
- Self-driven worker that requires minimal oversight to perform successfully.
Competencies:
- Technical knowledge: Ability to understand basic operation of CLIENT'S products and semiconductors.
- Market awareness: Basic understanding of semiconductor industry trends market awareness.
- Customer service skills: Ability to understand customer needs, contributing to positive customer interactions and experiences.
