Sales Operations Manager

Summary:

LighthouseAI provides state licensing software and services for companies in the pharmaceutical supply chain. We are seeking a dynamic and experienced Sales Operations Manager to join our team and drive the efficiency and effectiveness of our sales and marketing operations.

This is a full-time remote position.

Essential Duties and Responsibilities:
The Sales Operations Manager is responsible for creating efficiencies in sales and marketing. The ideal candidate will have a strong background in sales and marketing operations, data analysis, and process improvement. This position will be hands-on and the expectation is to roll up your sleeves and execute.

Strategy and Planning:
- Continuously refine go-to-market plans that ensure the company hits its growth targets; plans should include all target metrics from the top to the bottom of the marketing and sales funnel
- Contribute to territory and quota planning
- Build lists of target contacts at target accounts for prospecting initiatives

Optimization:
- Streamline and optimize the end-to-end revenue generation processes, from top of funnel pipeline generation to closed-won for new and existing customers
- Revise and document processes and other sales assets that ensure alignment between the customer, sales, finance, and the delivery teams.
- Monitor and analyze sales and marketing metrics to identify areas for improvement and implement solutions to address them.
- Document processes and all other assets necessary to eliminate mistakes and bottlenecks that slow down the team
- Provide operational support to the sales team and other cross-functional stakeholders

Optimize technology use:
- Troubleshoot problems with the sales and marketing tech stack
- Optimize sales and marketing’s use of the current tech stack
- Continuously evaluate whether to replace technologies or implement new technologies
- Support rollouts of new technologies

Reporting:
- Develop key performance indicators (KPIs) to track sales and marketing performance and productivity
- Produce and manage Salesforce reports & dashboards for revenue team visibility and KPI management
- Design, implement and manage sales forecasting, planning, and budgeting processes
- Analyze sales and marketing data to provide actionable insights and recommendations for strategy adjustments
- Automate all routine reporting
- Conduct ad-hoc reporting as needed

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field; MBA or advanced degree preferred.
4+ years of experience in sales operations or a related role.
Proven track record of managing sales processes and optimizing sales performance.
Strong analytical skills and experience with sales analytics tools and CRM systems, including Salesforce.
Excellent leadership, communication, and interpersonal skills.
Ability to work collaboratively with cross-functional teams and manage multiple priorities.
Strong problem-solving skills and a strategic mindset.

Compensation:

$125,000 - $150,000 annually
Performance based incentives
Comprehensive benefits package including health, dental, and 401(k)

Why Join Us?

Opportunities for professional growth and development.
Collaborative and inclusive work environment.

Pharma Solutions USA, Inc.

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Sales Operations Manager