Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!

The Business Operations Associate provides comprehensive operational, analytical, and coordination support to the leadership team to drive business efficiency and execution of key initiatives. This role plays a critical part in supporting day-to-day operations, enabling strategic priorities, and improving processes across the organization.

Acting as a central liaison across departments, the Business Operations Associate supports cross-functional collaboration, operational reporting, and initiative tracking to ensure alignment with business goals. The role combines operational execution, business insights, and coordination to enhance overall performance and decision-making.

Reporting to the Regional Director – Western Canada, this position is ideal for a highly organized and proactive professional who thrives in a fast-paced environment and enjoys improving processes, supporting business operations, and contributing to the successful delivery of strategic initiatives.

Business Operations & Administrative Support

• Provide proactive operational and administrative support to the leadership team.

• Manage complex calendars, meeting coordination, and travel logistics to support business operations and strategic priorities.

• Prepare executive-level presentations, business reports, dashboards, and briefing materials.

• Coordinate leadership meetings, including agenda development, documentation of decisions, and tracking of action items.

• Maintain organized systems for operational documentation, records, and internal communications.

Operational Execution & Initiative Support

• Support the execution of business initiatives and operational priorities across departments.

• Assist in planning and tracking operational workstreams, timelines, and deliverables.

• Monitor progress of key initiatives and identify risks, inefficiencies, or delays.

• Coordinate cross-functional teams, vendors, and stakeholders to ensure smooth execution of operational activities.

• Track action items and deliverables to ensure accountability and timely completion.

Reporting, Analytics & Business Insights

• Develop and maintain operational dashboards, tracking tools, and performance metrics.

• Compile and analyze operational data to generate insights and support decision-making.

• Prepare regular business performance reports and executive summaries.

• Support the development of proposals, and strategic updates.

• Ensure accuracy, consistency, and accessibility of operational data and reporting.

Process Improvement & Operational Excellence

• Identify opportunities to improve processes, workflows, and operational efficiency.

• Support implementation of process enhancements and best practices across teams.

• Assist in standardizing procedures, documentation, and operational frameworks.

• Contribute to continuous improvement initiatives and service delivery optimization.

Operational Coordination & Governance

• Coordinate processes related to vendor management, procurement, and contract administration. • Support compliance, audit activities, and operational reviews through proper documentation and coordination.

• Assist with rollout of new operational initiatives, site launches, or cross-functional projects.

• Ensure adherence to internal processes, policies, and governance standards.

• Other Related Duties

Job Requirements

• Diploma or Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field preferred.

• 3–7+ years of experience in business operations, operations coordination, or similar roles (adjustable based on seniority).

• Experience supporting cross-functional teams and business initiatives.

• Experience in hospitality, aviation, airport operations, or other service-driven environments is an asset.

• Strong organizational, analytical, and time management skills.

• Results-driven with the ability to work under pressure and manage competing priorities.

• Excellent written and verbal communication skills with experience supporting senior stakeholders. • Strong attention to detail and commitment to operational accuracy.

• Ability to identify inefficiencies and recommend practical solutions.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Experience with data analysis, reporting tools, or dashboards is an asset.

• Familiarity with project or workflow management tools is preferred.

• Strong problem-solving, coordination, and stakeholder management abilities.

• Able to obtain Transport Canada clearance for security pass (RAIC) to work at the airport.

Working Conditions

• Office environment with minimal exposure to adverse conditions.

• Monday-Friday, Hybrid 1 day home/week

• Frequent travel to the airport

Why Join Us?

At Plaza Premium Group, you’ll be part of a collaborative team that values innovation, excellence, and a shared commitment to delivering exceptional experiences. This is your chance to grow your career in an environment that celebrates your contributions and empowers you to thrive.

Ready to make your next career move?

Apply today and help us shape the future of our workplace.

Plaza Premium Group offers:

Paid health benefits package
Access to our Global lounges for you and your family
Smart Traveler Loyalty Program Recognition

We strive to be inclusive of the diversity of our employees, invest in their development, and foster a collaborative and respectful work environment where all employees feel like they belong and matter.

We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disabilities requiring accommodation during the recruitment process are encouraged to make their needs known in advance.

Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.

We thank all applicants in advance for their interest, however only those being considered will be contacted.

Plaza Premium Group

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