*This position is fully remote/home based. Applications will be accepted from candidates based in the UK.

Role Summary

PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication.

The Sales Operations Coordinator plays a crucial role in the Institutional Sales team. Working within a supportive and growing area of PLOS, they’re a key touchpoint, independently managing and fulfilling internal and external requests with precision and care. The work produced will be of high value to the team and will be the foundation for it achieving success.

Responsibilities

Support the institutional sales process by assuming responsibility for key pieces of information and steps within the sales operations cycle, ensuring work is completed to deadlines with high standards of accuracy
Compile sales data and quotations to support new business and renewal discussions, liaising with PLOS teams where necessary to complete this work
Maintain customer records in Salesforce to ensure information and documentation relating to agreements is accurate and up to date
Prepare draft Agreements in collaboration with Legal, Sales and Customers
Assist with onboarding new institutional partnerships, working with PLOS teams to share information with customers and update internal systems as necessary
Ensure that sales operations processes and workflows are followed according to established team objectives, suggesting and implementing improvements on an ongoing basis
Provide support to ensure that all business is processed by year-end or as agreed
Act as a first line of contact for PLOS Institutional Sales, responding to ad-hoc customer and internal queries in a timely manner, escalating issues where necessary
Build effective working relationships with adjacent PLOS teams who are stakeholders in the institutional sales operations process, such as Finance, Customer Care and Marketing
Develop and demonstrate fluency in PLOS institutional offerings and processes
Assist with ad-hoc projects and queries as required by the Institutional Sales team
Take personal responsibility for working in line with the PLOS culture, behaviour and values and encourage others to do the same

Knowledge and Skills

Excellent organizational and time management skills
Meticulous attention to detail
Strong communication skills, both written and oral
Experience working in a fast-paced environment
Experience building and maintaining positive working relationships
Good problem solving skills informed by a customer-centric approach
An ability to work as part of a team, whilst taking ownership of queries and working proactively wherever possible
Good Microsoft Excel skills as well as experience using Microsoft Office
Experience using CRM system Salesforce
Knowledge of scholarly publishing and Open Access
Experience working in a scholarly publishing environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer
Some national and international travel may be required
Some flexibility to work across time zones

The base salary range we’ve established for this position is (UK) £24,000 - £32,000. The final salary will depend on several factors, including the candidate’s relevant work experience, skills, education, and other qualifications; the region in which the candidate resides, and internal pay equity with current PLOS employees in similar jobs. PLOS also offers a comprehensive benefits package that will be shared with candidates in the interview process.

The Organization:

PLOS is a non-profit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. PLOS journals propelled the movement for OA alternatives to subscription journals. We established the first multi-disciplinary publication inclusive of all excellent research regardless of novelty or impact and demonstrated the importance of open data availability. As we continue to lead the way in making research content more open, we need to make it a system that's open for everyone. We are intentionally spreading our roots deeper, globally.

We believe in pushing the boundaries of 'Open' to create a more equitable system of scientific knowledge and understanding—it’s core to who we are, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We’re ever-evolving in our journey for representation and equity, and strongly encourage applicants of diverse identities to apply: you’ll find a group of critical thinkers eager to challenge the status quo and learn with you as we continue breaking barriers to open science.

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Sales Operations Coordinator