We’re looking for a proactive and detail-driven Business Operations Assistant to help keep our day-to-day operations running smoothly. This is a hands-on, varied position that spans IT coordination, internal communications, and general administrative support across the business.

Working closely with teams across multiple locations, you’ll play a central role in supporting employees both in-office and remotely.

You’ll act as a key link between internal teams and external IT providers, while also contributing to internal communications and digital content management. This opportunity is ideal for someone early in their career who is tech-savvy, organised, and eager to gain exposure across different areas of the business.

What You’ll Be Doing

IT Coordination & Support

Serve as the main liaison between employees and third-party IT support providers
Track and manage IT support requests, ensuring timely resolution
Coordinate the setup, repair, replacement, and return of hardware
Maintain accurate records of IT assets, including devices and software licences
Support onboarding and offboarding processes (equipment, system access, setup)
Provide basic troubleshooting and first-line support where needed

Business Operations & Administration

Deliver day-to-day administrative support across teams, including collaboration with the New York office
Assist with internal processes, documentation, and record management
Coordinate meetings, schedules, and general operational activities
Work with external vendors and support basic purchasing tasks

What We’re Looking For

Essential Skills

Strong organisational ability with the capacity to manage multiple priorities
Clear and confident communication skills, both written and verbal
Comfortable using digital tools and quick to learn new systems and technologies
Familiar with everyday office tech and Microsoft 365 (Teams, SharePoint, Outlook), with the ability to troubleshoot common issues (e.g. printers, connectivity)
High level of accuracy and attention to detail
Self-motivated, proactive, and keen to learn

Nice to Have

Previous experience in administration, operations, IT support, or a similar role
Exposure to IT support workflows or helpdesk systems
Experience using Microsoft 365 tools in a professional setting
Familiarity with content management systems, particularly WordPress

Populus Select Ltd

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Business Operations Assistant - IT