Why This Role is Important:

The Sales Operations Manager, PC Financial role will be responsible to provide day to day operational support for the in-store sales teams, and act as a liaison with support services departments at PC Financial. Duties include the development and maintenance of standard procedures for store operations, supervising store and district performance to develop action plans to address performance and compliance gaps, and be the conduit between store support services in head office and the national sales force to resolve all field issues, including raised customer issues. You will also support in-store management with developing sales and profitability targets, driving operational excellence, ensuring all operational processes are successfully implemented, and supported. Additionally, you are required to ensure the support of the sales programs of the company to ensure that national sales, operations, and team development objectives are met.

What You’ll Do:

Build and lead in the development of In-Store Operations Guide, updates, changes and feedback to the field
Lead the creation of Performance Management standards, ensuring District Managers know the standards and operate within them
Maintain and update a detailed understanding of all systems, operational processes, procedures and policies used to support the sales teams
Lead of the performance management reporting standards and ensure the District Managers understand them, through the execution and management to the standards
Develop a process for customer issue management and escalations and report to proper support areas for timely resolutions
Liaise with external partners and internal divisions to fulfill adjustment requests, and customer service issues
Assist the National Head of Sales in finding solutions to enhance processes related to the operational implementation and roll out of new products and services, enhancements to existing products and services, financial industry regulatory mandates, and improvements to overall sales management
Actively participate in cross-functional initiatives/projects, both internal and external, while acting as a subject matter expert on behalf of PC Financial sales.
Regularly visit stores to both observe operational processes and provide additional oversight on store performance against sales and compliance objectives.

What You’ll Need:

University Degree/College Diploma in Business or Finance or equivalent experience
Minimum 3 -5 years of Operational and experience in sales support Preferred knowledge of banking sales and services, or large-scale retail operations
Ability to manage multiple tasks and priorities in a vigorous sales environment
Strong creative, problem solving and analytical skills
Demonstrated ability to produce desired results by influencing and building relationships with other teams PC Financial background would be considered an asset
Experience building and implementing operating procedures
Strong interpersonal and communication skills with the ability to communicate effectively at all levels of the organization
Proven track record of building teamwork and strong business relationships
Strong analytical, problem solving & critical thinking skills
Ability to prioritize, balance conflicting tasks and manage all stakeholders within a fast paced & dynamic environment
Must possess ability to prepare reports and documentation as well as creating and managing spreadsheet applications within MS Excel.

President's Choice Financial

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Sales Operations Manager