⚙️ Business Operations & Systems Manager

📍Las Vegas, NV or will consider Phoenix, AZ that can travel consistently to Las Vegas

💰$95,000–$110,000 Base + Performance Bonus

About Production Theory

We don’t just build projects—we create experiences. Our team blends R+D, creative design, and fabrication into a collaborative, high-energy environment where bold ideas come to life. Every team member is empowered to make an impact, and we thrive on projects that challenge, inspire, and drive growth—for our clients and for our people.

At scale, we’re focused on building strong internal infrastructure: clean financial discipline, thoughtful process design, and intelligent systems that reduce friction and elevate performance.

This role is central to that mission.

The Role

The Business Operations & Systems Manager serves the structural backbone of the company. You will build and enforce business systems, implement and optimize CRM and finance tools and integrate AI-driven automation to improve efficiency and visibility across the organization. You’ll also oversee the execution layer of finance operations.

This is not a clerical admin role. This role is for a systems-minded operator who creates clarity, discipline, and leverage. You will work closely with the C-Suite team and our senior accountant, acting as the bridge between day-to-day operations and strategic oversight.

What You’ll Own

Systems Architecture & Automation

Architect and optimize CRM structure (templates, workflows, dashboards). Proven success architecting CRM software like Asana or ClickUp is mandatory.
Build automation for reporting and task tracking.
Implement AI-assisted workflows to streamline documentation and communication
Connect software tools ( Ramp, CRM, Quickbooks, HubSpot) into a cohesive system
Create and maintain internal SOP documentation
Lead system training and adoption across the team

Operational Process Improvement

Identify inefficiencies and design scalable process improvements
Create reporting dashboards that improve visibility into margin, schedule, and cash flow
Reduce administrative load on leadership
Improve internal accountability structures

Finance

Oversee issuance of client invoices based on PM data and approved AM estimates
Ensure all estimates and change orders are captured before final billing
Validate margin alignment against project budgets
Track AR/AP aging and manage follow-up
Enforce cost coding discipline within Ramp and accounting systems
Route approvals appropriately and ensure job-level allocation accuracy

What Success Looks Like (First 6–12 Months)

CRM is structured, consistent, and fully adopted
Invoicing is timely, clean, and margin-verified
AP coding errors materially decrease
Reporting visibility improves across financial and operational metrics
Team confidence in systems increases

Who You Are

Highly organized and process-oriented
Financially literate with strong operational instincts
Systems thinker who sees how tools connect to business outcomes
Comfortable enforcing discipline without being heavy-handed
Confident trainer who can drive tool adoption that’s calm under pressure and detail-driven
Proactive and improvement-focused
You enjoy building structure that makes the team’s day-to-day easier.

Why You’ll Love it Here

Work on high-profile experiential projects for leading brands
Join a collaborative, accountable, and creatively driven culture
Competitive compensation with clear opportunities for advancement and a leadership path as the company continues to scale
Be part of a team where ownership, judgment, and creativity are genuinely valued

Qualifications

5+ years in operations, finance operations, business systems, or similar role
Bachelor’s degree in Business, Operations, Finance, or related field preferred.
Experience implementing project management software
Experience managing finance workflows and platforms like QuickBooks & Ramp
Strong working knowledge of budgeting and cost allocation
Advanced proficiency with Excel / Google Sheets
Familiarity with automation and AI-based workflow tools
Comfortable working in a fast-paced, fabrication / production environment

Production Theory

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Business Operations and Systems Manager