⚙️ Business Operations & Systems Manager
📍Las Vegas, NV (Onsite). Strong Phoenix-area candidates willing to travel to Las Vegas regularly are encouraged to apply.
💰$95,000–$110,000 Base + Performance Bonus
About Production Theory
We don’t just build projects—we create experiences. Our team blends R+D, creative design, and fabrication into a collaborative, high-energy environment where bold ideas come to life. Every team member is empowered to make an impact, and we thrive on projects that challenge, inspire, and drive growth—for our clients and for our people.
At scale, we’re focused on building strong internal infrastructure: clean financial discipline, thoughtful process design, and intelligent systems that reduce friction and elevate performance.
This role is central to that mission.
The Role
The Business Operations & Systems Manager serves the structural backbone of the company. You will build and enforce business systems, implement and optimize CRM and finance tools and integrate AI-driven automation to improve efficiency and visibility across the organization. You’ll also oversee the execution layer of finance operations.
This is not a clerical admin role. This role is for a systems-minded operator who creates clarity, discipline, and leverage. You will work closely with the C-Suite team and our senior accountant, acting as the bridge between day-to-day operations and strategic oversight.
What You’ll Own
Systems Architecture & Automation
- Architect and optimize CRM structure (templates, workflows, dashboards). Proven success architecting CRM software like Asana or ClickUp is mandatory.
- Build automation for reporting and task tracking.
- Implement AI-assisted workflows to streamline documentation and communication
- Connect software tools ( Ramp, CRM, Quickbooks, HubSpot) into a cohesive system
- Create and maintain internal SOP documentation
- Lead system training and adoption across the team
Operational Process Improvement
- Identify inefficiencies and design scalable process improvements
- Create reporting dashboards that improve visibility into margin, schedule, and cash flow
- Reduce administrative load on leadership
- Improve internal accountability structures
Finance
- Oversee issuance of client invoices based on PM data and approved AM estimates
- Ensure all estimates and change orders are captured before final billing
- Validate margin alignment against project budgets
- Track AR/AP aging and manage follow-up
- Enforce cost coding discipline within Ramp and accounting systems
- Route approvals appropriately and ensure job-level allocation accuracy
What Success Looks Like (First 6–12 Months)
- CRM is structured, consistent, and fully adopted
- Invoicing is timely, clean, and margin-verified
- AP coding errors materially decrease
- Reporting visibility improves across financial and operational metrics
- Team confidence in systems increases
Who You Are
- Highly organized and process-oriented
- Financially literate with strong operational instincts
- Systems thinker who sees how tools connect to business outcomes
- Comfortable enforcing discipline without being heavy-handed
- Confident trainer who can drive tool adoption that’s calm under pressure and detail-driven
- Proactive and improvement-focused
- You enjoy building structure that makes the team’s day-to-day easier.
Why You’ll Love it Here
- Work on high-profile experiential projects for leading brands
- Join a collaborative, accountable, and creatively driven culture
- Competitive compensation with clear opportunities for advancement and a leadership path as the company continues to scale
- Be part of a team where ownership, judgment, and creativity are genuinely valued
Qualifications
- 5+ years in operations, finance operations, business systems, or similar role
- Bachelor’s degree in Business, Operations, Finance, or related field preferred.
- Experience implementing project management software
- Experience managing AP/AR workflows and platforms like QuickBooks & Ramp
- Strong working knowledge of budgeting and cost allocation
- Advanced proficiency with Excel / Google Sheets
- Familiarity with automation and AI-based workflow tools
- Comfortable working in a fast-paced, fabrication / production environment
