Director, IS Business Operations & Performance

Overview

We are seeking a Director of IS Business Operations & Performance to provide strategic leadership for IT business operations and ensure strong alignment, efficiency, and collaboration across teams. This role will play a key part in optimizing operational performance, strengthening cross-department coordination, and supporting organizational priorities through data-driven insights and strategic planning.

The Director will partner closely with organizational leadership to support decision-making, optimize resource allocation, and drive operational excellence across the Information Systems organization.

Key Responsibilities

Operational Leadership

Provide strategic leadership for day-to-day IS business operations, ensuring coordination and alignment across infrastructure, applications, and support teams.
Direct the planning, management, and oversight of IT business operations including performance management and resource alignment.
Serve as a leadership escalation point for cross-functional operational issues requiring coordination and resolution.

Performance & Process Improvement

Lead initiatives focused on improving operational efficiency, workflow standardization, and service quality.
Develop and oversee operational performance reporting, including metrics related to resource utilization, service delivery, and operational activity.
Use performance data and insights to guide strategic planning and continuous improvement initiatives.

Collaboration & Communication

Lead cross-team communication strategies and operational forums to promote transparency, alignment, and effective execution across IT teams.
Foster collaboration across technical teams and organizational stakeholders to support strategic initiatives.

Strategic Planning & Resource Management

Partner with finance and leadership teams to support operational planning, forecasting, and resource optimization.
Monitor key initiatives and operational trends to inform leadership decisions and planning efforts.

Workforce Development

Provide strategic oversight and mentorship for the IS Internship Program, ensuring it supports workforce development and aligns with departmental goals.
Champion a culture of accountability, professional growth, and operational excellence across the IT organization.

Governance & Compliance

Ensure adherence to organizational policies, regulatory requirements, and professional standards.
Maintain ongoing professional development and required certifications or licenses as applicable.

Qualifications

Bachelor’s degree in Information Systems, Information Technology, Business Administration, or a related field (or equivalent experience).
Significant leadership experience within IT/Information Systems operations or business operations.
Proven experience leading operational performance management, process improvement, and cross-team coordination initiatives.
Strong analytical skills with the ability to translate operational data and metrics into actionable insights.
Experience working closely with executive leadership, finance teams, and cross-functional stakeholders.
Excellent communication, leadership, and organizational skills.

Prosum

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Director, IS Business Operations & Performance