The Company

PurePac is a successful and growing packaging company specialising in new, reconditioned and recycled industrial containers. For over 50 years we’ve built our reputation on quality, reliability, and looking after our people.

We are one of the fastest-growing packaging distributors of IBC tanks, plastic and metal containers, drums and kegs, serving a wide range of industries including food & drink, pharmaceuticals, chemicals, perfumery, minerals and precious metals.

About the Role

We’re looking for a highly organised and proactive Business Operations Co-ordinator to support the smooth running of our business.

This is a varied, hands-on role where you’ll be involved in quality, compliance, invoicing, H&S, audits, and internal projects. No two days are the same—and that’s exactly what makes it interesting.

If you enjoy problem-solving, improving processes, and being the person who keeps everything on track, you’ll fit right in.

Key Responsibilities

Customer Invoicing

Manage end-to-end customer invoicing and monthly statements
Obtain director approvals where required

Quality Management

Log and manage customer complaints and supplier non-conformances (iBOS)
Coordinate resolutions with accounts and suppliers (credits, returns, exchanges)
Keep stakeholders updated and support process improvements

Audits & Compliance

Complete supplier and customer audit documentation
Maintain technical/specification records within iBOS
Support system improvements and documentation processes

ISO Audits

Conduct monthly internal audits
Prepare for annual audits and complete all actions
Maintain compliance records and documentation

Health & Safety

Liaise with external H&S consultants
Maintain risk assessments, training records, and accident reporting
Communicate updates and carry out spot checks

Customer Account Setup

Set up new accounts, including credit checks and approvals
Issue terms and conditions

HR & People Support

Support onboarding with external HR consultants
Maintain HR policies and assist with updates and communications

Office & Projects

Support directors with projects and business initiatives
Help with marketing, pricing updates, and compliance tasks
Organise office events and maintain a professional environment

General Support

Provide cover across order processing, quotations, and purchase ledger when required

About You

Highly organised with strong attention to detail
Confident communicator across all levels
Able to juggle multiple priorities calmly and effectively
Comfortable working with systems and processes
A proactive team player with a can-do attitude
Experience in any of the key business areas or a very varied role

Why You’ll Love Working Here

A varied role with real responsibility and visibility
A supportive, down-to-earth team environment
Long-term job security within a growing business
25 days holiday plus bank holidays (plus additional Christmas closure days)

We are a family-run business with a modern, forward-thinking approach. That means decisions are made quickly, people are valued, and everyone has the opportunity to make a real impact—you won’t be just a number here.

We also understand that life doesn’t always fit neatly around work. We offer practical flexibility for appointments and personal commitments, trusting our team to manage their time responsibly while keeping everything running smoothly.

Pay: £33,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

PurePac Ltd

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Business Operations Co-ordinator