About Us

We are a leading gym wear brand founded in 2013. As we continue to grow, we’re hiring a Business Operations Manager (Ecom) to take ownership of the day-to-day running of the business.

This role is focused on keeping everything organised, on track, and moving. You will manage operational emails, admin, core tools, and internal processes to ensure nothing gets missed and everything runs properly.

This is a hands-on role with real responsibility. You will be expected to take ownership, solve problems, and keep the business running smoothly without constant input.

Please note: This is not a warehouse operations role.
We are specifically looking for candidates with hands-on ecommerce (DTC) experience, including Shopify, 3PL coordination (not warehouse-based). This is an office based role from our HQ in Chorley.

Requirements

Experience with Shopify, 3PL coordination, and the core tools used to run an ecommerce business
Experience in ecommerce operations (DTC)
Highly organised with strong attention to detail
Proactive and comfortable taking ownership of tasks and problems
Confident communicating with suppliers, partners and internal teams
Able to prioritise and manage tasks through to completion

Key Responsibilities

Operations & Business Support

Manage day-to-day operational emails across fulfilment, suppliers and partners
Ensure all tasks, requests and issues are handled promptly and properly
Keep the business organised and ensure nothing is missed or left unresolved
Take ownership of problems and resolve them without escalation
Chase suppliers, partners and internal tasks to ensure everything is completed on time

Admin & Finance Support

Manage and pay invoices
Ensure all financial admin is accurate, up to date and organised
Maintain visibility on key operational costs and flag any issues
Keep records clean and easy to track

Fulfilment & Operations

Maintain oversight of fulfilment and ensure orders are dispatched correctly
Resolve any issues with orders, stock or delivery
Communicate with 3PL partners where needed and ensure smooth operation
Identify and fix operational inefficiencies

Systems & Process Improvement

Identify inefficiencies or gaps in current processes
Implement better systems and ways of working
Improve organisation and reduce manual work across the business
Ensure operations are set up to run cleanly and efficiently

What Success Looks Like

Operations run smoothly without constant oversight
Tasks are completed without chasing or follow-up
Emails, admin and finance are under control
The business feels organised, not reactive

Salary

£45,000 – £70,000 depending on experience

Additional Information

This role suits someone who enjoys taking ownership, staying organised, and keeping a business running properly day-to-day.

Pay: £45,000.00-£70,000.00 per year

Benefits:

Company pension
Employee discount

Ability to commute/relocate:

Chorley, Lancashire: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (required)

Experience:

Operations management: 5 years (required)
E-commerce: 3 years (preferred)

Willingness to travel:

100% (required)

Work Location: In person

Pursue Fitness

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Business Operations Manager (Ecommerce)