About the Company

Quality Tax Plus Services is hiring a Business Operations Lead to help bring structure, follow-through, and stronger service execution across the business.

About the Role

This role is ideal for someone who can do more than keep tasks moving. We are looking for a high-ownership operator who can help improve client communication, strengthen workflow discipline, support recurring-revenue service lines like bookkeeping and payroll, and help clean up the systems and processes that currently depend too much on leadership. This is a part-time role to start, with a path to expanded hours or full-time for the right person.

Responsibilities

Improve client follow-up, status visibility, and open-loop control
Help organize and stabilize service workflows across tax, bookkeeping, payroll, and related administrative operations
Support process improvement, checklists, SOPs, and cleaner handoffs across the business
Keep communication from slipping across calls, texts, email, and internal follow-up
Help leadership reduce bottlenecks by taking more day-to-day operational ownership
Support recurring revenue initiatives by improving bookkeeping and payroll onboarding and service coordination
Assist with operational preparation and execution support for ACA / health insurance workflows as needed

Qualifications

Experience in operations, service delivery, office management, workflow coordination, or a similar role

Required Skills

Strong follow-through and ability to take ownership without constant direction
Comfort working in a fast-moving small business environment where systems are improving as we go
Ability to organize messy processes, keep multiple priorities moving, and communicate clearly with clients and team members
Strong judgment, professionalism, and calmness under pressure

Preferred Skills

Experience with process improvement, client operations, bookkeeping/payroll coordination, or service-based business workflows is a major plus
Spanish and/or Haitian Creole is a plus, but not required

Pay range and compensation package

Part-time to start, approximately 25 to 30 hours per week. $35–$40/hour, based on experience and ownership level. Path to expanded responsibility and hours for the right person.

Quality Tax Plus Services

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Business Operations Lead