Role Overview

As a Business Operations Executive at Rapido, you will play a key role in managing and optimizing day-to-day operations. You will work closely with cross-functional teams to ensure seamless service delivery, improve operational efficiency, and drive growth in your assigned region.

Key Responsibilities

Monitor daily operations and ensure smooth functioning of the platform in the assigned city/region
Analyze operational data to identify trends, gaps, and improvement opportunities
Coordinate with captains (drivers) to enhance onboarding, engagement, and retention
Handle supply-demand balance to ensure optimal service availability
Collaborate with marketing, product, and customer support teams to improve user experience
Resolve on-ground operational issues and escalate when necessary
Track key performance metrics (KPIs) and prepare regular reports
Implement process improvements and standard operating procedures (SOPs)
Support city launches and expansion initiatives

Requirements

Bachelor’s degree in Business, Operations, Management, or related field
1–3 years of experience in operations, logistics, or a similar role (freshers with strong analytical skills may be considered)
Strong analytical and problem-solving abilities
Proficiency in Excel/Google Sheets; knowledge of data tools is a plus
Excellent communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Willingness to travel locally for operational needs

Preferred Qualifications

Experience in startups, mobility, or logistics industries
Familiarity with data visualization tools (e.g., Tableau, Power BI)
Strong stakeholder management skills

Key Skills

Operations Management
Data Analysis
Process Optimization
Stakeholder Coordination
Problem Solving
Time Management

What We Offer

Opportunity to work with a fast-growing startup
Dynamic and collaborative work environment
Career growth and learning opportunities
Competitive salary and performance-based incentives

Rapido

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