What You'll Do

o Lead and oversee the operations team, ensuring efficiency, productivity, and service excellence.

o Manage end-to-end business operations, optimizing workflows while ensuring strict adherence to SOPs.

o Foster cross-functional collaboration with product, tech, legal, and client teams to align business objectives.

o Develop and implement strategies to enhance operational efficiency, scalability, and overall business performance.

o Establish and monitor key performance metrics, analyze trends, and drive continuous improvement initiatives.

o Ensure compliance with legal, regulatory, and industry standards within the ODR ecosystem.

o Streamline processes to enhance process efficiency and stakeholder satisfaction.

o Act as a liaison between enterprise stakeholders, ensuring seamless coordination and execution of business strategies.

o Identify operational challenges and proactively implement solutions to drive innovation and process excellence.

Skills/Qualifications

o Candidate must have a Bachelor's or Master’s degree in Law, Business Administration, Operations Management, or a related field.

o Familiarity with legal and regulatory requirements related to ODR or dispute resolution.

o Must demonstrate the ability to handle confidential information with discretion.

o Strong understanding of SOPs, workflow automation, and operational efficiency strategies.

o Proficient in software (like MS Office, G Workspace).

o Excellent written and verbal communication, and negotiation skills.

o Enterprising, resilient, perseverant and ‘never give up’ attitude.

o Going beyond the call of duty, willingness to learn and take initiative.

o Passion to work with people for the people.

Job Type: Full-time

Pay: ₹700,000.00 - ₹850,000.00 per year

Schedule:

Supplemental Pay:

Work Location: In person

Rapsys Technologies

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