About the Role:

We are seeking a Revenue Operations Specialist to triage sales-related platform issues and drive operational insights leading to company revenue growth. We are seeking a team member who will be customer-obsessed (our sales team, marketing, and billing teams are our customers) to optimize and support our sales processes. We are looking for a data-driven self-starter who can deliver the white-glove service our customers deserve.

You will work with a multi-sided marketplace:

Consumers that want to conduct research and potentially have procedures completed
Providers that want to attract quality patients and help them by performing procedures
Brands that want to get their products in front of consumers and into the hands of providers

In this role, you will:

Be the first line of help for our sales, administration, and billing teams for our sales-related platforms: Salesforce, Outreach, and Chilipiper
Have the opportunity to increase your technical mastery and analytical skills
Be sensitive to ground-level feedback and bring back thoughtful suggestions to solve major pain points for our revenue-driving teams
Be ready to use the right tools for the job - dive into their functionality and analyze the data: Salesforce, Looker, Chilipiper and Outreach. Also, be prepared to implement potential new tools and track the performance of streamlining processes through selected tools.
- Note while we use these tools, we also are tool agnostic -- meaning we really value people who can learn new tools and figure out the right one for the job.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

About You:

You have a deep desire to help those around you and learn everything you can about your company so you can help make everyone's job easier. You are comfortable working independently in a remote environment and enjoy learning new things. You have a business-first mentality and your communication skills are exceptional and let you quickly solve work-blocking problems for our sales teams. You are genuinely excited by the prospect of becoming a salesforce and outreach administrator to better serve your customer at an exceptional level.

Below are some qualifications we'd love for you to have. Don't think you fully fit the bill? Apply anyway! Internally, we're in the business of building leaders.

You may be the right fit if you have:

1-2 years of experience in operations or support triage role, preferably in technical or customer support
Proven track record of reliably troubleshooting platform issues and producing scalable and permanent solutions
Outstanding organizational and time management skills, with strong attention to detail and a proven track record to take ownership of multiple projects
Ability to confidently navigate the google suite of products in a remote environment
Experience using Salesforce.com, SQL, Chilipiper, Outreach, or Looker highly preferred
Ability to dive deep into data, identify and quantity opportunities, and act based on those insights

Travel: Not expected for this role

Work Environment:

RealSelf is a values and performance-driven team that shares a common purpose of achieving our mission of creating a world where every investment in modern beauty is Worth It. We believe in inclusiveness, equal pay, and giving back. With COVID-19 we have become a more remote and distributed workforce that understands the value of internal connections and collaboration across all teams.

About RealSelf:

RealSelf.com is the leading consumer destination in the $32B US medical aesthetics market. We make the experience of choosing a procedure and connecting with the right doctor easy, personal and trusted. Since 2006 our authentic reviews, unbiased ratings, and expert answers from board-certified doctors have helped tens of millions of people explore their options, from skincare to laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors, we're growing RealSelf into a global business with a broad range of services. Come join our super talented and passionate team!

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RealSelf

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Revenue Operations Specialist