Senior Business Applications Administrator

Location: Philadelphia, PA

Employment Type: Full-Time, Permanent

Work Arrangement: Hybrid

The ideal candidate is a hands-on systems professional who combines strong technical expertise with business acumen, can work independently, and collaborates effectively with stakeholders across the organization to deliver reliable, scalable, and innovative solutions.

Responsibilities

Administer and support NetSuite ERP in a complex enterprise environment.
Configure and maintain system settings, roles, permissions, and business workflows.
Manage user access and provide end-user support in accordance with security and governance requirements.
Develop and maintain system documentation, standards, and operational procedures.
Monitor system performance and implement continuous improvements.

Integrations & Automation

Design, develop, and maintain integrations between NetSuite and external applications using iPaaS platforms such as Boomi and Celigo.
Build and support API-based integrations using REST APIs and JavaScript.
Enable data exchange between ERP, CRM, ITSM, and collaboration platforms.
Develop scripts for data transformation, imports/exports, and system customizations.
Identify and implement opportunities for process automation and operational efficiency.

AI & Data-Driven Solutions

Evaluate and implement AI and machine learning solutions to improve business processes and user experiences.
Integrate large language models (LLMs), predictive analytics, and intelligent automation capabilities into enterprise applications where appropriate.
Assess emerging technologies and recommend innovative solutions that drive business value.

ITSM & Business Applications Support

Administer and support ITSM platforms such as Zendesk, ServiceNow, and Jira.
Support integrations with enterprise SaaS platforms, including Atlassian products and CRM systems.
Troubleshoot application issues and ensure system reliability, availability, and performance.

Reporting, Data & Process Management

Design and maintain reports, dashboards, saved searches, and monitoring tools.
Conduct regular data audits and resolve data quality and integrity issues.
Gather stakeholder requirements and translate business needs into system enhancements and process improvements.

Project Delivery & Collaboration

Participate in the full system lifecycle, including requirements gathering, solution design, development, testing, deployment, and training.
Coordinate with internal stakeholders, vendors, and external implementation partners.
Communicate effectively with both technical and non-technical audiences and provide guidance on system capabilities and best practices.

Qualifications

Bachelor's degree or equivalent practical experience.
5+ years of experience administering ERP and/or CRM systems.
2+ years of hands-on NetSuite administration experience.
Experience with APIs, system integrations, and enterprise application ecosystems.
Strong problem-solving, analytical, and communication skills.

Preferred

Experience with integration platforms such as Boomi or Celigo.
Familiarity with ITSM platforms, including Zendesk, ServiceNow, and Jira.
Experience creating and maintaining technical documentation, including Confluence.
Strong knowledge of REST APIs and scripting languages such as JavaScript.
Exposure to Salesforce or other enterprise CRM platforms.
Experience implementing AI/ML-enabled enterprise systems or automation initiatives.
NetSuite SuiteFoundation certification is highly desirable.

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Senior Business Application Administrator