Senior Business Applications Administrator
Location: Philadelphia, PA
Employment Type: Full-Time, Permanent
Work Arrangement: Hybrid
The ideal candidate is a hands-on systems professional who combines strong technical expertise with business acumen, can work independently, and collaborates effectively with stakeholders across the organization to deliver reliable, scalable, and innovative solutions.
Responsibilities
- Administer and support NetSuite ERP in a complex enterprise environment.
- Configure and maintain system settings, roles, permissions, and business workflows.
- Manage user access and provide end-user support in accordance with security and governance requirements.
- Develop and maintain system documentation, standards, and operational procedures.
- Monitor system performance and implement continuous improvements.
Integrations & Automation
- Design, develop, and maintain integrations between NetSuite and external applications using iPaaS platforms such as Boomi and Celigo.
- Build and support API-based integrations using REST APIs and JavaScript.
- Enable data exchange between ERP, CRM, ITSM, and collaboration platforms.
- Develop scripts for data transformation, imports/exports, and system customizations.
- Identify and implement opportunities for process automation and operational efficiency.
AI & Data-Driven Solutions
- Evaluate and implement AI and machine learning solutions to improve business processes and user experiences.
- Integrate large language models (LLMs), predictive analytics, and intelligent automation capabilities into enterprise applications where appropriate.
- Assess emerging technologies and recommend innovative solutions that drive business value.
ITSM & Business Applications Support
- Administer and support ITSM platforms such as Zendesk, ServiceNow, and Jira.
- Support integrations with enterprise SaaS platforms, including Atlassian products and CRM systems.
- Troubleshoot application issues and ensure system reliability, availability, and performance.
Reporting, Data & Process Management
- Design and maintain reports, dashboards, saved searches, and monitoring tools.
- Conduct regular data audits and resolve data quality and integrity issues.
- Gather stakeholder requirements and translate business needs into system enhancements and process improvements.
Project Delivery & Collaboration
- Participate in the full system lifecycle, including requirements gathering, solution design, development, testing, deployment, and training.
- Coordinate with internal stakeholders, vendors, and external implementation partners.
- Communicate effectively with both technical and non-technical audiences and provide guidance on system capabilities and best practices.
Qualifications
- Bachelor's degree or equivalent practical experience.
- 5+ years of experience administering ERP and/or CRM systems.
- 2+ years of hands-on NetSuite administration experience.
- Experience with APIs, system integrations, and enterprise application ecosystems.
- Strong problem-solving, analytical, and communication skills.
Preferred
- Experience with integration platforms such as Boomi or Celigo.
- Familiarity with ITSM platforms, including Zendesk, ServiceNow, and Jira.
- Experience creating and maintaining technical documentation, including Confluence.
- Strong knowledge of REST APIs and scripting languages such as JavaScript.
- Exposure to Salesforce or other enterprise CRM platforms.
- Experience implementing AI/ML-enabled enterprise systems or automation initiatives.
- NetSuite SuiteFoundation certification is highly desirable.
