About ReKlame Health

Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States.

We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care.

Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care.

At ReKlame Health, it goes beyond mere employment; it's about becoming a part of a formidable movement transcending individuality. Let's unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist.

About The Role

We’re hiring a Head of Business Operations to help build the infrastructure, systems, and workflows that will power our next stage of growth.

This is a high-impact role for an operator who loves building from zero, thrives in fast-moving environments, and knows how to turn complexity into clarity. You’ll work closely with the CEO and leadership team to strengthen how the company runs day-to-day while building the foundation needed to scale.

This role sits at the intersection of business operations, clinician operations, talent operations, and growth execution. You’ll help streamline internal admin functions, improve credentialing and onboarding infrastructure, strengthen recruiting and workforce planning, and operationalize strategic growth priorities across the business. The role works alongside the Head of Clinical Operations and reports directly to the Chief Executive Officer.

If you’re the kind of person who sees messy systems and immediately starts designing a better way, this role is for you.

What You’ll Own

Build better internal operations

You’ll strengthen the company's internal operating backbone so teams can move faster, with greater clarity and less friction.

You will:

Build and improve internal systems, workflows, and SOPs across core business operations
Streamline administrative and back-office processes to increase efficiency and accountability
Improve how work moves across teams, reducing bottlenecks and making execution more consistent
Evaluate and manage tools, vendors, and external partners that improve operating leverage
Create scalable infrastructure across areas like internal coordination, documentation, compliance support, and people operations

Scale clinician infrastructure

You’ll build the operational systems that support clinician readiness and make clinical growth possible.

You will:

Own and improve workflows for clinician onboarding, licensing, and credentialing
Build systems that support provider readiness, compliance, and speed to productivity
Partner with clinical leadership to ensure clinician operations keep pace with company growth
Improve visibility into onboarding progress, credentialing timelines, and operational constraints
Help create the infrastructure needed for a multi-state clinical scale

Strengthen talent operations

You’ll help build the talent engine behind the business by improving how we recruit, onboard, and plan for growth.

You will:

Improve recruiting operations, onboarding systems, and workforce planning processes
Partner with leadership on hiring plans tied to business needs and growth priorities
Build systems that improve hiring efficiency, candidate experience, and team readiness
Support the scaling of both corporate and clinical teams with a stronger structure and process
Help create a more repeatable and disciplined approach to talent growth

Drive growth operations

You’ll help translate company priorities into execution by building the systems and workflows behind launches, expansion, and strategic initiatives.

You will:

Partner with leadership to operationalize growth priorities and new initiatives
Build cross-functional workflows that connect strategy to execution
Support service line expansion, new market initiatives, and other high-priority growth efforts
Use data, planning, and process design to improve operating performance and scalability
Help leadership execute on critical company-building initiatives

What Success Looks Like

In this role, success means:

Administrative and back-office operations run more efficiently and scale more smoothly
Clinician onboarding, licensing, and credentialing are faster, cleaner, and more reliable
Recruiting operations and workforce planning are more structured and effective
The company is better equipped to scale teams, launch initiatives, and execute on growth priorities
Teams spend less time on manual work and more time on what matters
The business has stronger systems, better visibility, and more operating discipline

What We’re Looking For

7+ years of experience in operations, business operations, healthcare operations, or related startup roles
Experience building systems and processes across both clinical and non-clinical functions
Strong background in clinician operations, including onboarding, licensing, and credentialing
Experience with talent operations, recruiting processes, and workforce planning. Strong analytical and operational judgment
Comfort working cross-functionally and driving execution in fast-paced environments
Technology and AI Fluency: Comfort using AI tools, CRMs, automation, and systems thinking to increase individual and team output, improve workflows, and unlock operational efficiency.
GRIT and Tenacity: You demonstrate resilience, perseverance, and a proactive attitude, consistently driving results even in the face of obstacles
Experience in healthcare, digital health, behavioral health, or care delivery environments is mandatory

Why this role is exciting

This is not a maintenance role. It’s a build role.

You’ll have the opportunity to shape how the company operates at a foundational level, work directly with leadership, and create the systems that enable growth. You’ll touch some of the most important parts of the business, people, clinicians, operations, and execution — and your work will have an outsized impact on how the company scales.

If you’re excited by ambiguity, energized by building, and motivated by helping a mission-driven company grow, we’d love to hear from you.

Location Requirements

This is a hybrid role requiring at least four days a week in person, where you'll collaborate closely with our leadership and various departments. To ensure a strong start and foster deep cross-functional partnerships, the first six months will be fully in person, five days a week. We believe in the power of in-person collaboration, especially for a role like this that thrives on close teamwork, rapid feedback, and building relationships across the company. Our beautiful office in Grand Central serves as the hub for this dynamic work.

Compensation And Benefits

Base Salary: 140,000 to 150,000
Bonus: Performance-based incentive plan
Equity: Stock option package
Health: Medical, dental, and vision coverage
401K with company matching, Short-Term Disability, Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits.
Additionally, we offer a company-sponsored 401 (k), Employee Assistance Program (EAP) through Spring Health, executive coaching, and other benefits.
Time Off: 21 days PTO

Why This Role Matters

This role is instrumental in actualizing our mission. You will be tasked with fortifying the operational bedrock that enables ReKlame to scale with intention, maintain executional consistency, and expand the reach of our high-quality mental health and addiction care to those in greatest need.

We are seeking an operator who perceives ambiguity not as a barrier, but as an opportunity to instill clarity and structure. The ideal candidate can advance execution while maintaining a strategic, holistic perspective. If you are driven by the ambition to help us accelerate our impact to get people the mental health care they deserve, if this resonates, we believe a conversation would be mutually beneficial. Learn more at www.reklamehealth.com

Fraudulent Recruiting Activity Disclaimer

Please be aware of fraudulent recruiting activity carried out by individuals or organizations claiming to represent ReKlame Health. ReKlame Health does not make job offers without an interview process and will never request payment, gift cards, cryptocurrency, or personal banking information from candidates. Official recruiting communications will be sent by authorized representatives through official company email addresses. Candidates should exercise caution and report suspicious activity.

ReKlame Health considers several factors to ensure a fair and competitive offer when evaluating compensation packages. These include the scope and responsibilities of the role, the candidate's work experience, education, and training, as well as their essential skills. Internal peer equity is also examined to maintain balance within the organization. Additionally, current market conditions and overall organizational needs are crucial in shaping the final offer. Each aspect is thoughtfully reviewed before extending an offer, ensuring a comprehensive and equitable approach.

ReKlame Health is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.

If you’re hungry for a challenge in 2025, love solving problems, and want to be a part of something transformational, we’d love to hear from you!

Learn more about us at www.ReKlamehealth.com

We never ask for money or sensitive personal information during the job application process. If you receive an email or message claiming to be from us that requests such information, please do not respond and report it as a scam.

Compensation Range: $140K - $150K

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