The Director of Revenue Operations will focus on the achievement of renewal targets for accounts while also providing contract management support to the Sales Organization as they pursue new business. This is a cross-functional role primarily responsible for ensuring customers are set up for success while also maximizing the financial results. For each deal, this means minimizing financial attrition, locking in favorable terms, identifying growth opportunities, and passing findings and insights back to the business.

The below duties and responsibilities are categorized by the frequency in which the duty is to be performed:

Negotiate and execute all facets of large account renewals using sound business judgment
Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship
Engage in strategic account planning with stakeholders at the Director+ level to ensure accountability across teams ahead of a renewal
Support the Sales organization in contract writing and maintenance of Hyphen’s contracting resources and templates
Maintain CRM to ensure accurate contract lifecycle management enabling advance planning of upcoming renewals and accurate forecasts
Develop and maintain a deep understanding of Hyphen products and licensing models
Monitor customer health metrics to proactively identify and communicate risks
Work cross-functionally to resolve complex issues regarding the finalization of executables

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty as described above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

5+ years of quota achievement in a renewals or account management capacity
Comfort and experience negotiating complex $100K+ ARR SaaS agreements both in person and remotely with Executives
Ability to tactically close deals with a high degree of integrity, business acumen, and independence
Experience building strong partnerships with peers and partners
Salesforce knowledge

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Supplemental pay types:

Commission pay

Ability to commute/relocate:

Dallas, TX 75234: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Experience:

Account management: 5 years (Required)
B2B sales: 5 years (Required)
SaaS: 5 years (Required)

Work Location: In person

Richardson Search Company

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Director of Revenue Operations