Richlu Manufacturing parent company of the Tough Duck band, founded in 1939, is a 100% family owned company located in Winnipeg, Canada. We have a history of building extremely durable work wear that has endured the harsh Canadian winters for decades. Our constant improvement policy encourages us to make our great products even better every single day. We are always looking for ways to improve designs, materials and production methods to ensure that our customers receive a great quality garment at a great price. We listen to our customers and pride ourselves on taking their suggestions into the designer’s studios to create innovative new products that meet the needs of each and every person that purchases one of our garments.

Job Summary
We are seeking a highly organized and strategic Sales Operations Manager to lead and optimize our sales processes. The ideal candidate will play a pivotal role in driving sales efficiency, supporting the sales team, and ensuring alignment with overall business objectives. This role requires a proactive leader with excellent analytical skills and a deep understanding of sales strategies and operations. The Sales Operations Manager will be responsible for streamlining workflows, managing sales data, and implementing tools that enhance sales productivity.

Position Objectives Summary

Manage Richlu Sales Process.
Ensures all sales functions and administration run smoothly for the entire organization.
Collaborates with the entire Richlu team and stakeholders to ensure sales success.
Accountable to administer Wholesale and MAP pricing.
Promotes the best possible customer experience.
Manages tradeshow initiatives.

Key Accountabilities and Responsibilities

Manage Sales Process

Accountable for Sales activities
Leverage reporting and measurement systems to track sales, leads, closure rates, which drive profitable sales based on empirical and available internal and market data
Monitor and report regularly on sales plans (monthly, quarterly, annually)
Identify the needs of our customers.

Key Account Oversight

Work closely with the Key Account Manager to nurture Richlu’s Key Accounts
Oversee account activity and customer satisfaction

Manage Territory Representatives

Develops individual sales plan for the territory reps
Set Annual targets, and growth objectives for each territory
Manage through call reports, monthly reporting, regular territory visits, and frequently monitor communication

Market Knowledge and Execution

Is aware of the market trends in the Workwear, Casual, Outdoor, PPE and safety apparel market
Executes annual unit and margin plans
Collaborates on product mix, and selling price by keeping current with changing trends, economic indicators, and competition
Delivers a yearly competitor analysis report
Enforces MAP in the online and retail marketplace

Trade Show Management

Assigns appropriate resources to attend tradeshows
Manages annual trade show budget

Oversees Sales Support Team

Provides direction/leadership to the Sales Support Manager to ensure the Sales Support team is achieving their objectives

Required Skills / Abilities

Build and Manage Sales Processes
Excellent Administration Skills
Excellent Communication Skills
Technology literate in both Microsoft, ERPs and B2B portals
Sales Planning
Building Relationships
Market Knowledge
Accountability
Developing and managing budgets

Required Qualifications

Apparel/Retail background preferred
5+ years Management Experience or equivalent

Education

Minimum Grade 12 Education
Business degree or equivalent

Other Requirements

Highly organized and analytical.

Visa and Travel Requirements

Travel required between Canada/USA

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Mileage reimbursement
On-site parking
Paid time off
RRSP match
Store discount
Vision care

Work Location: In person

Richlu Manufacturing

New Jobs

Sales Operations Manager