Senior Manager, Operations and Business Process Improvement

We want you to join our customer centric team whose passion it is to Empower Digital workplaces!

At Ricoh, we aren't satisfied with keeping pace with today's complex work environments, we are setting the pace. We are reimagining the workplace.

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.

We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.

Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

Reporting to Director of Sales Operations, this role focuses on process improvements that directly impact the efficiency and productivity of the business creating positive impact on the P&L. Responsibilities will include but aren't limited to, a focus on streamlining processes and integration of the sales ordering processes with internal back end systems. The success of this role will directly be related to the increase of productivity and efficiency while increasing revenues and decreasing costs for the division. This is an individual contributor role.

DUTIES AND RESPONSIBILITIES

Map and Analyze current business processes by working with internal and external Customers as needed to gather and document Business Requirements, User Stories, propose solutions, evaluate feasibility, technology assessment, ROI and complexity for a wide variety of potential process and system solutions.
Partner with core internal Technical teams (CRM, Service Delivery, Architect, Sales etc. )to design and implement sales operations solutions to address customer needs.
Analyze sales processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity. Communicate findings clearly and effectively and make recommendations for improvement.
Identify root causes of problems and demonstrate the ability to develop and make recommendations for solutions to mitigate root cause.
Create reports based on key financial and business objective data points and present the findings to executive management
Implement recommendations with support and sponsorship of executive management.
Help executives drive core Sales Operations processes – Territory Planning, Quota Development, Sales Performance Management, Sales Incentive programs and data issue resolution.
Key decision maker and participate with key executives on important change and transformation needed for the companyto achieve goals.
Improves P&L by reducing cost of operations and where possible, increase deal profitability.
Attend conferences on IT related trends and other business process improvement solutions.
Manage and handle revenue forecasts
Transmit ideology amongst colleagues

Requirements:

Requirements:

Education, Experience & Skills

5+ years' relevant experience in a B2B organization with at least 3 years' experience in Sales or Sales Operations Role
Technology savvy
Business process re-engineering mindset
Working knowledge and experience with CRM tools and related solutions
Cross-functional Program Management experiences
Strong Verbal and written communication skills
Proficient Computer skills
Excellent Listening Skills

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies' optimizing their end-to-end business solutions.

REF-23-01905

Ricoh Canada

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Senior Manager, Sales Operations and Business Process Improvement