About Us

Ride Every Stride and RES Custom are established custom branding companies specializing in embroidery, engraving, sublimation, awards, corporate apparel, equestrian venues, golf courses, and events.

We are growing and looking for a highly organized, proactive Client Growth & Sales Operations Coordinator to strengthen our sales systems, take care of client follow-up, and support revenue growth.

This is not a basic admin role, it is a key position supporting sales and client experience.

The Role

You will work directly with the President to help manage client communication, track sales opportunities, execute follow-ups, and support cash flow processes.

This role is ideal for someone who thrives on organization, systems, and ensuring nothing falls through the cracks.

Key Responsibilities Sales Pipeline & Growth Support

Track and manage all open quotes, invoicing
Execute structured follow-up (3-day, 7-day, 14-day cadence)
Maintain visibility of active sales pipeline
Identify repeat order opportunities
Support outbound sales initiatives (research, tracking, scheduling)
Other duties as assigned

Client Communication

Manage shared inbox daily
Respond promptly and professionally
Ensure no inquiries are missed
Flag high-priority opportunities

Accounts Receivable Support

Invoicing
Send payment reminders
Follow up on outstanding invoices
Provide weekly aging and pipeline summary

Webstore & Project Coordination

Collect logos and approvals
Track timelines
Coordinate communication between sales and production

What We’re Looking For

Highly organized and detail-oriented
Strong written communication skills
Confident in professional follow-up
Comfortable sending payment reminders
Proficient in Google Sheets and digital tools
Able to manage multiple priorities independently
Process-driven and proactive
Equestrian experience an asset

Experience in B2B sales support, account coordination, or client service is preferred.

Performance Expectations

Zero missed client emails
100% quote tracking compliance
Consistent follow-up execution
Weekly pipeline reporting
Clear AR tracking

To Apply

Please submit your resume along with a short note answering:

How do you stay organized when managing multiple client requests?
What system would you use to ensure no sales opportunity is missed?
Are you comfortable following up on unpaid invoices?

Job Type: Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 10 – 15 per week

Work Location: Hybrid remote in Guelph, ON N1K 1C1

Ride Every Stride Inc.

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Client Growth & Sales Operations Coordinator