Role Summary

The Operations Lead will serve as a key partner to the VP of Operations, supporting execution across a 110-person operations function and freeing up VP-level capacity for strategic initiatives, leadership development, and cross-functional partnership at the executive level.

This role is built for a high-performing, hands-on operator who thrives in a fast-moving environment and can match the pace of a scrappy executive team. The Operations Lead will work alongside the VP of Operations and his senior management team — including the Sr. Operations Manager, Sr. Program Manager, Sr. Patient Operations Manager, Lab Director, and Clinical Trainer — supporting their priorities, helping coordinate cross-team initiatives, and serving as a central point for action item tracking, meeting preparation, and follow-through.

This position is ideal for a highly organized, execution-driven professional who is hungry for exposure across a wide operational scope, comfortable with ambiguity, and motivated by helping teams move faster together.

Key Responsibilities

Project & Program Coordination

● Help drive cross-departmental projects in partnership with the VP of Operations, ensuring execution across teams including Marketing, Product, Finance, and Clinical.

● Maintain a centralized view of Operations initiatives, supporting status tracking, blocker identification, and action item follow-up.

● Prepare materials, agendas, and pre-reads for executive and leadership meetings the VP of Operations participates in.

● Help capture and drive follow-through on action items from COO, CEO, and executive-level discussions.

● Drive AI tool adoption and workflows across the entire operations team

● Support clear, concise reporting cadences that keep senior leadership informed.

Executive Partnership

● Serve as a thought partner to the VP of Operations on operational priorities, cross-functional initiatives, and team coordination.

● Provide context, prep, and follow-up support that enables the VP to operate effectively in COO and CEO-level discussions.

● Build collaborative working relationships with the senior management team across Operations.

● Represent the VP of Operations in working sessions and cross-functional meetings when helpful.

Cross-Functional Collaboration

● Work closely with Marketing, Product, Finance, Technology, and Clinical teams to support shared operational priorities.

● Serve as a connector between executive leadership and the Operations team, helping ensure alignment, transparency, and follow-through.

● Build strong communication channels across the organization to support a culture of accountability.

Operational Support

● Partner with the Sr. Program Manager on vendor and pharmacy initiatives, supporting reporting, follow-through, and cross-functional coordination.

● Collaborate with the Sr. Patient Operations Manager on Medical Liaison program initiatives, contributing to reporting and project execution.

● Assist the VP of Operations with report tracking, forecasting inputs, and variance reporting across the Operations function.

● Partner with the Sr. Operations Manager on customer service initiatives, helping with project coordination and cross-team alignment.

Qualifications

● Bachelor's degree in Business, Operations, Healthcare Management, or a related field.

● 3-7 years of experience in operations, program management, business operations, or a similar execution-focused role.

● Experience operating in fast-moving environments such as growth-stage healthcare, telehealth, startup, or other high-growth settings.

● Strong organizational skills with the ability to support a wide portfolio of priorities simultaneously and without dropping balls.

● Excellent written and verbal communication skills, with the ability to brief executives clearly and concisely.

● High emotional and political intelligence, with a track record of building trust across teams and operating effectively in complex stakeholder environments.

● Comfortable with ambiguity, last-minute changes, and scrappy execution; able to support outcomes without relying on heavy process.

● Data-driven mindset with the ability to track, report on, and help improve operational performance.

Preferred Backgrounds

● Former military officers (logistics, operations, or staff roles) transitioning into business operations.

● Operators from growth-stage healthcare, telehealth, or DTC services companies.

● Chief of Staff or Business Operations professionals from companies under 300 employees.

● Early-stage operators who supported multiple functions in a small-company environment.

Ripple Talent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, medical or mental disability, family care status, marital status, veteran status, sexual orientation or any other personal attribute or basis protected by federal, state, or local law.

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