About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 110+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

ROLLER is seeking a dynamic and results-oriented Director of Revenue Strategy and Operations to join our high-impact Go-to-Market (GTM) team. In this pivotal role, you will collaborate closely with our Senior Leadership and C-Suite to craft comprehensive GTM strategies that propel ROLLER into new verticals, markets, and distribution channels. Your responsibilities will span across the entire operational spectrum, from Marketing and Sales to Professional Services and Customer Success.

You will be at the forefront of utilizing data-driven insights and qualitative information to steer our business towards success. Your role will encompass vital aspects of GTM strategy development and annual planning, including territory mapping, compensation structure design, capacity forecasting, and more. Additionally, you will play a key role in establishing a robust data and analytics foundation, including executive reporting, business health assessments, interactive dashboards, and performance indicators. Reporting directly to the COO, you will collaborate closely with leaders in Marketing, Sales, Professional Services, Customer Success, Support, and Product teams.

What You’ll Do

Craft and Execute GTM Strategy: Lead the charge in establishing and implementing effective processes to execute our GTM strategy, ensuring optimal investment decisions at every step.
Strategic Partner: Become a trusted advisor to our GTM Leadership by defining, monitoring, and deploying scalable goals, programs, and strategies.
System Architecture: Collaborate with the Head of GTM Systems Architect to design, develop, and deploy new systems, with a specific focus on managing and enhancing Salesforce.
Annual GTM Planning: Guide the annual GTM planning process, including fiscal year and long-range modeling, return on investment analysis, and headcount planning.
Headcount Forecasting: Take the lead in managing the headcount forecasting process for various time horizons, including fiscal year, long-range, and quarterly modeling.
Executive Analysis: Conduct in-depth analyses, formulate strategies, and deliver high-impact presentations, such as board materials and quarterly business reviews (QBR).
Performance Visibility: Provide clear visibility into business performance through operational reviews, representative efficiency and productivity indicators, and comprehensive dashboards.
Data and Reporting Foundation: Play a pivotal role in building and enhancing our data and reporting foundation.
Operational Efficiency: Drive improvements in operational efficiency by automating processes and optimizing dashboards to support scalable growth.

What we look for

Extensive Experience: A minimum of 10 years of experience in strategy and operations, encompassing fields such as investment banking, strategy consulting, FP&A, and enterprise/mid-market SaaS.
MBA Qualification: An MBA from a top-tier business school.
Analytical Prowess: Demonstrated ability and passion for analyzing complex problems, setting priorities, and presenting clear solutions to executives and cross-functional teams.
Data Expertise: Proficiency in data-related tasks, including querying and scoping (SQL, Databricks, BigQuery), analysis (Excel), summarization (pivot tables, charts, slides, written explanations), and reporting (dashboards, repositories).
Process Efficiency: Strong process optimization skills, with the ability to envision end-to-end process improvements, document requirements, and guide execution in collaboration with IT teams.
Tech Proficiency: Proficiency in BI and sales tools, including Salesforce, Tableau, and Redash.
Team Leadership: A passion for building and managing high-performance global teams.
Customer-Centric Approach: A genuine fondness for customer service and the patience to ensure exceptional customer experiences.

If you are a top-tier candidate with the qualifications and drive to make a significant impact on ROLLER's growth trajectory, we encourage you to apply and be part of our dynamic team. Join us in shaping the future of our company and industry.

Perks!

You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
401(k) plan as well as health insurance
Highly flexible work environment with an All Access pass to WeWork depending on your location
Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect Initial call with our Talent Acquisition Manager
You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. Interview with our Chief Operating Officer (COO)
You will get to meet with our COO to learn more about the role & ROLLER whilst also talking through your experience in more detail Loop Interviews
This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!

ROLLER Software

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Director of Revenue Strategy & Operations